Page 2047 - Week 06 - Thursday, 9 June 2022

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d. During the 2019-20 financial year, two Security Supervisors and one contracted security officer received knee injuries requiring rehabilitation. These occurred from the same consumer, on separate occasions. When they attempted restraint, the consumer used their body weight to drop to the floor each time causing the restraint team to fall to the floor.

11. All security officers must complete their Certificate II in Security Operations, at a minimum, and possess an ACT Security Licence with appropriate sub-classes. CHS provides a training and induction program which consists of:

a. An initial online induction course;

b. A three-day familiarisation and core competency induction at Canberra Hospital with an experienced mentor;

c. An e-learning package consisting of topics including: Security officer role and functions, fire and emergency, child protection, hand hygiene, family violence, speaking up for safety, and working with Aboriginal and Torres Strait Islander patients and clients, Work Health and Safety Fundamentals, workplace Behaviours and Personal Safety and conflict Awareness modules;

d. A two-day Occupational Violence Training control and restraint program;

e. A Dhulwa-specific site orientation and familiarisation of baggage x-ray scanning, metal detection, building management systems, biometric systems and registration, and control room operations;

f. Security Supervisors receive additional training in supervisory responsibilities, such as Riskman reporting, managing workplace behaviours, resolving workplace issues, underperformance training, diversity and inclusion principles, conflict handling and personal safety, as well as searching, handcuffing and baton use for escorts of correctional patients outside of the facility;

g. At the opening of the facility, all security officers received in-depth training on communication skills, de-escalation techniques, response to incidents, and training on legislation and policies.

12. Security contractors are required to complete fire and emergency training and hand hygiene awareness annually. Directly employed security members are required to complete fire and emergency training, hand hygiene awareness, and e-learning programs for security officer role and functions, handcuff and baton use, and searching each year. Directly employed security members also must complete their Certificate III in Security Operations within the first 12 months of their employment. CHS invested $150k in training security officers prior to opening the facility and has continued to invest $120k since its opening on providing training in occupational violence minimisation to security officers.

13. All security officers are currently scheduled to complete a one-day transition course to train them in the new CHS Occupational Violence Training package. Security supervisors are scheduled to undertake one day of further practical training in baton and handcuffs application in Q4 of 2021-22.

14. A table of costs are outlined below. The figure for 2016-17 financial year reflects $150k of costs associated with training of security officers prior to opening the facility. An additional 24/7 security officer was added to the staffing complement in October 2018, thus an increase in the 2018-19 financial year. The figure for 2021-22 financial year is inclusive up to end of April 2022.

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