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Legislative Assembly for the ACT: 2022 Week 06 Hansard (Thursday, 9 June 2022) . . Page.. 2040 ..


10) Please refer to the Consumer Feedback Policy and Procedure which is available on the CHS website: http://www.canberrahealthservices.act.gov.au/about-us/policies-and-guidelines

Complaints about public hospital services received by ACTHD are currently referred on to the relevant public hospital service provider for management in accordance with their policies and procedures.

11) The CHS Consumer Feedback and Engagement Team has 4 Full-time Equivalent team members. Complaints management and responses to complaints is also the responsibility of the executive support team, clinicians and administrative team members across CHS.

Coordination and management of consumer feedback relating to public hospital services (e.g., referring to service provider for response) is managed by the relevant ACTHD business unit as part of the normal course of administrative business.

12) The CHS Feedback Module IT system is unable to report on reopened complaints.

Youth—programs
(Question No 748)

Mrs Kikkert asked the Minister for Families and Community Services, upon notice, on 8 April 2022:

(1) In relation to the Pilot of the Head Start program, raised in the Minister’s progress update on the implementation of the ACT Children and Young People’s Commitment 2015-2025, dated 6 April 2022, (a) when did the pilot of this program begin, and when is it expected to end, (b) what are the intended/desired outcomes, and how will these outcomes be assessed, (c) how many students are currently engaged in the program, (d) how were these students chosen and/or identified, (e) how many full-time equivalent staffing positions are currently being funded as part of this pilot and (f) what are the responsibilities of these staff.

(2) In relation to the ACT Job Trainer program, raised in the Minister’s progress update on the implementation of the ACT Children and Young People’s Commitment 2015-2025, dated 6 April 2022, (a) when will the extension of the ACT Job Trainer program end, (b) what has been the actual demand, given the program provides 2,500 training places, (c) if demand has exceeded supply, is there any kind of waiting list; if so, how long is it, and (d) if demand has not matched supply, what steps has the ACT Government taken to promote this program.

Ms Stephen-Smith: The answer to the member’s question is as follows:

1a) The 2021-22 ACT Budget committed funding for the Head Start Pilot Program over three years from 2021-22 until 2023-24. Head Start places will be available to students from term 2 in 2022.

1b) The aim of the Head Start Pilot program is to provide increased Australian School-based Apprenticeship (ASbA) opportunities across ACT public schools and local industry, with a focus on needed skills for industries and dedicated support for
students and employers. Up to 50 Head Start students and their employers will be supported by a dedicated team in the Education Support Office.


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