Page 2022 - Week 06 - Thursday, 9 June 2022

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14) CHS do not receive identifying information from services that provide mental health support to team members.

15) As Dhulwa is a CHS health care facility, it is included in the organisation wide accreditation process to ensure the service is meeting the requirements of the Australian Commission on Safety and Quality in Healthcare’s National Standards.

During the organisation wide accreditation assessment week (27 June to 1 July 2022), ten assessors from the Australian Council on Healthcare Standards (ACHS) will attend various CHS facilities, including Dhulwa. During the assessment, the assessors will review existing policies and procedures, observe staff and consumer interactions, interact with a range of CHS staff and ask a range of questions related to process, improvement, consumer participation, monitoring, reporting and systems to determine how the National Standards are incorporated into practice. Assessors may also speak to patients/consumers and/or carers about their experience.

16) There have been three reviews since the unit opened:

• Independent External Review of Mental Health Inpatient Services within ACT Health (2018);

• Secure Facility Act 2016 review (2020),;and

• Human Rights Commission, Commission Initiated Consideration (2021).

17) Themes of the safety issues raised by staff are risk of occupational violence, concerns about the admission processes and infrastructure repairs. All safety issues are taken seriously by CHS and are responded to at the time they are raised.

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19) The total cost for the design and construction of the Dhulwa Mental Health Unit was $45.7 million (GST exclusive).

20) The annual separation rate for nursing and other staff that have been employed at Dhulwa is detailed in the table below. The reported period is from the opening of Dhulwa in 2016, and data is based on all resignation and retirements, this includes permanent, temporary and casual staff each year during this period.

Typically, turnover rates are based on permanent employees only which needs to be taken into consideration when reviewing the annual data for benchmarking purposes. As all resignations and retirements have been included and considering the size of the unit, the average separation rate appears elevated. For transparency, all classifications have been shown to provide full staffing turn over.

The turnover rate for 2016 is not included as there were no separations. Data for the 2022 YTD has also been omitted as it is not a sufficient reporting period for reporting purposes.

Data used to calculate the turnover rate is based on Dhulwa headcount as at the end of each Financial Year.

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