Page 655 - Week 02 - Thursday, 24 March 2022

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b. coordinating a food relief approach by connecting affected individuals with existing food pantries across the Territory and the Canberra Relief Network (CRN) Connect Centre. Details of food pantries and the CRN Connect Centre were provided in ECC messaging to ensure all a consistent and clear message was provided to the community;

c. sending messages across the Directorate and key service providers to seek feedback and/or information regarding vulnerable individuals and broader requests for support to ensure a coordinated understanding of community need;

d. providing onsite presence at the Community Information Hub located at the RFS Molonglo Brigade on 7 January 2022, with onsite CRN food and hygiene hampers, hard copy information about food pantries and other community services, and assisting impacted individuals to link with support services; and

e. coordinating targeted responses and assistance to households experiencing vulnerability during this period.

2. CRN food hampers, hard copy information about food pantries and other community services and were provided to attendees affected by the storm at the Community Information Hub on 7 January 2022.

Individuals were supported to be relocated to temporary motel accommodation for a time, with food and financial relief provided by community partners.

Information from ACT Health regarding options for people who were COVID positive (including accommodation options) was provided to community partners working with a family considering alternative accommodation.

3. CSD liaised with non-government organisations in the West Belconnen and broader region, as well as the CRN Connect Centre to understand demand on services and identify appropriate responses, including tailored responses for individuals experiencing vulnerability.

4. CSD had a presence at ECC and the Community Information Hub to provide information to those affected by the storm.

5. Information regarding local food pantries, contact details for the CRN Connect Centre and broader community services to assist people during the storm response was provided to ECC members as part of regular briefing, as well as the Public Information Coordination Centre to support government messaging during this period. Hard copies of this information were also available to provide to affected individuals attending the Community Information Hub.

6. Following the storm, we saw local communities within suburbs support each other through existing networks and relationships. Individuals connected with local community organisations to seek support where needed and were able to seek information about volunteers who could support them via the Community Information Hub. Further, individuals who required assistance were able to reach out through Access Canberra (Fix My Street) or through the SES.

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