Page 512 - Week 02 - Wednesday, 23 March 2022

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I am pleased to be able to report that the review by Dementia Australia noted that Access Canberra service centres scored well in all areas of assessment, particularly in comparison to other organisations and even businesses of a similar nature. Access Canberra continues to undertake “supporting your customers living with dementia” training in partnership with Dementia Australia, for all its service centre staff.

MR PETTERSSON: Minister, is the new Belconnen Service Centre dementia friendly?

MS CHEYNE: I thank Mr Pettersson for the question. The short answer is yes. Access Canberra are committed to ensuring that when new service centres are designed, the needs of all customers are catered for, including those affected by dementia. While all Access Canberra service centres are dementia friendly, the new Belconnen centre was recently designed with particular focus on accessibility.

As a result, the new Belconnen service centre scored higher in Dementia Australia’s review than the other service centre locations. Dementia Australia praised Access Canberra’s efforts with the design of the new Belconnen service centre in its report, and I quote:

I greatly commend Access Canberra in designing a well-considered centre, with many features to ensure it is dementia friendly. I particularly commend them on seeking to educate all staff on how best to support a customer living with dementia.

MS ORR: Minister, what are the other benefits of the new Belconnen Service Centre?

MS CHEYNE: I thank Ms Orr for the question. The new service centre is located next door to the old site in Swanson Plaza and it is significantly larger than the previously leased sites. As a result, the new location is able to support the community with significantly more service counters and self-serve kiosks than at the previous centre.

As well as benefits for accessibility, the design of the new service centre has placed all counters and self-service kiosks at appropriate physical distances to ensure that operations can continue in a COVID-safe way. Since opening, the new service centre has been well received by its customers and, in its first week of operations, served approximately 1,800 customers.

While this unofficial opening to the public occurred on 17 January due to COVID impacts, I was proud to be able to formally recognise the occasion, together with staff in February this year and I would just like to take a moment to commend all those who have been involved in the project and in making it such a success and fit for purpose.

Container deposit scheme—security

MS LAWDER: Madam Speaker, my question is to Minister for City Services. Minster, I refer to cyber security issues relating to the Container Deposit Scheme. Have any fraudulent transfers occurred to CSD customers?

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