Page 343 - Week 01 - Thursday, 10 February 2022

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(3) What level of credit assessment will occur on applicants to minimise the need for debt collectors.

Mr Barr: The answer to the member’s question is as follows:

1. The schedule and practice for accounts in arrears is as follows:

Late / missed payment

1 Day

15 Days

30 Days

45 Days

60 Days

90 Days

Definition

The business day immediately following the missed instalment due date

The business day immediately following the second missed instalment due date

Thirty days in arrears (following the third missed instalment due date)

Forty-five days in arrears (following the fourth missed instalment due date)

Sixty days in arrears (following the fifth missed instalment due date)

Ninety days in arrears (following the seventh missed instalment due date)

Method

Outbound Phone Call

Email

SMS

By Scheme administrator

Outbound Phone Call

Email

SMS and First Letter of Demand from Scheme administrator

Communications include a referral to ACT Government ASHA hotline for customer support

Outbound Phone Call

Email

SMS

Second Letter of Demand from Scheme administrator

Communications include a referral to ACT Government ASHA hotline for customer support

Outbound Phone Call

Email

SMS and

Letter of Demand (6Q notice) from Scheme administrator

Communications include a referral to ACT Government ASHA hotline for customer support

Outbound Phone Call

Email

SMS and

Letter of Demand (21D notice) from debt collection agency

Communications include a referral to ACT Government ASHA hotline for customer support

Outbound Phone Call

Email

SMS and

Review File and escalate recovery activity from debt collection agency

2. Debt collection is the responsibility of the Scheme administrator. The Scheme administrator will contract the debt collection agency.

3. With regard to the credit assessment process. The ACT SHS 0% interest loan is offered by Scheme administrator Brighte and is a regulated credit product and follows the National Consumer Credit Protection ACT 2009, with Brighte holding an Australian Credit License to offer this product. Further information regarding the process is detailed in Brighte's ACT SHS Loan target market determination document available here and is also listed on Brighte's website.

ACT Revenue Office—stamp duty concessions
(Question No 545)

Mr Cain asked the Treasurer, upon notice, on 26 November 2021:

(1) Has the ACT Revenue Office been tracking the number of stamp duty concessions provided for purchases of off-the-plan units up to $500,000 since 1 July 2021; if so, can the Treasurer advise how many there have been in the financial year to date.

(2) Did the ACT Revenue Office track the number of stamp duty concessions provided for contracts exchanged between 4 June 2020 and 30 June 2021 for (a) single residential dwelling blocks, (b) off-the-plan units up to $500,000 and (c) off-the-plan units


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