Page 2452 - Week 08 - Thursday, 5 August 2021
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Additional training provided includes a half day workshop on operational awareness and a two-day occupational violence de-escalation workshop.
Housing managers receive fortnightly supervision from their team leaders and receive daily direction and planning regarding the management of their portfolios and delegation support. The assistant directors coordinate the operational needs and strategy support which governs the day-to-day operations, as well as offering direction, advice and delegation support. Tenant support community connections officers provide support to housing managers for vulnerable tenants whose tenancies are at risk. Examples of this support includes debt management, hoarding and squalor, and domestic violence concerns.
On any given day, the housing manager can rely on the team leader as their main point of direction and advice. At the start of each week, debt reports are run, client service visits are scheduled, and housing managers work closely with their team leaders to ensure priorities are met. In complex situations, the assistant director and/or the director will also provide strategic and operational direction.
(14) The average size of the portfolios in 2020-21 to 10 June 2021 is 211. Providing the earlier years would require a substantial diversion of resources.
(15) The maximum size of a housing manager’s portfolio is 245.
(16) A housing manager’s portfolio infrequently changes by 20 percent or more. A portfolio increase would only occur when new construction of public housing is delivered. Portfolios are reviewed regularly to ensure they are equitable for all staff.
(17) A housing manager’s portfolio may change for operational needs such as a realignment of portfolios to better meet the needs of tenants and staff.
(18)
a) 2018-2019: 567.77 hours were taken as personal leave
b) 2019-2020: 570.73 hours were taken as personal leave
c) 2020-2021: 317.08 hours were taken as personal leave
(19) CSD is currently unable to provide a breakdown of this data. Due to the number of housing managers, providing such information may allow staff to be identified. Staff privacy and confidentiality is a key component of supporting staff to engage with Employee Assistance Program (EAP) services.
(20) CSD’s People Management Branch did not record, during the periods, any complaints from housing managers containing specifics in relation to work related stress or overworking.
(21) The current average value of rental arrears in a housing manager’s portfolio is $63,781.
The current average value of sundry arrears in a housing manager’s portfolio is $79,645.
(22) The current highest value of rental arrears in a housing manager’s portfolio is $175,911.
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