Page 2450 - Week 08 - Thursday, 5 August 2021
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(10) The Administrative Services Officer level 5 housing manager is responsible for engaging with clients to ensure effective service at all stages of a client’s tenancy. Responsibilities include all facets of tenancy management for example liaison with clients in relation to a breakdown of a tenancy, management of rental payments, supporting tenants around property condition and responding to complaints. Housing managers may also represent Housing ACT at selected forums and provide support to other business units as required.
(11) There is no minimum education prerequisite for a housing manager. A current driver’s licence, experience in using a range of IT business and office applications and a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required prior to commencement.
(12) Although there are no specific formal qualifications, Housing ACT seeks to recruit individuals that have a thorough understanding of clients with high and complex needs, along with experience in working with vulnerable clients. Well-developed communication skills, cultural awareness, an understanding of the complexities of housing and respect for all people are important attributes for this position.
(13) When a housing manager commences with Housing ACT, induction into the ACT Government is undertaken. Additionally, housing managers are required to complete the Community Services Induction training which includes modules covering:
a) ACTPS Induction program
b) Capabiliti Training and Information Session
c) Client Service Visits
d) Core Cultural Learning (consist of 10 parts)
e) CPSU Information Session
f) CSD Induction
g) CSD Records Management DLM Classifications
h) Customer Service
i) De Escalating Workplace Conflict and Aggression
j) Domestic and Family Violence Foundation Training (consists of 4 parts)
k) Domestic Violence and Mandatory Reporting
l) Duress Alarm
m) Emergency Procedures
n) Gateway Services - Overview
o) Homenet & IT systems
p) Human Resources in CSD
q) Introduction to Customer Service - Tenancy
r) Introduction to Debt Management
s) Manage & Maintain Tenancy Agreements & Services
t) Managing Work Health and Safety Risk (WHS Part 2)- e-Learn
u) Occupational Therapy
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