Page 1766 - Week 06 - Thursday, 3 June 2021

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(10) In relation to the reported over-spend of $7.55 million on the 2019-20 budget for work performed under the TFM contract, how did the fires, smoke and COVID specifically generate the need for additional repair and maintenance work on public housing.

(11) What specific types of work were required under each of the categories referred to in part (10).

(12) How many work orders were associated with each of the categories referred to in part (10).

(13) What caused the increase in maintenance complaints mentioned in evidence to the Standing Committee on Health and Community Wellbeing hearing on 3 March.

(14) What were the number of work orders completed in 2018-19 compared to the 77,000 mentioned in the committee hearings for 2019-20 and what is the expected number of work orders for 2020-21.

(15) How are tenant repair requests (a) validated and (b) prioritised and who decides what repairs will be undertaken and what will not.

(16) What benchmarks are used to process and complete tenant requests for repairs.

(17) In relation to public housing tenant requests for repairs (a) what is Programmed Facility Management (PFM) obliged to do, (b) is PFM obliged under contract to resolve all tenant requests, (c) if PFM is not obliged to resolve all tenant requests, what are the categories of repairs they can decline to undertake, (d) does PFM follow up on unresolved requirements, (e) what timeframes must PFM comply with on follow up actions with tenants and (f) what advice is given to the tenant if PFM cannot meet all the repair requirements sought by them.

(18) How many outstanding repair requests were there at the end of (a) 2018-19, (b) 2019-20 and (c) end of March 2021 and what was the age profile for these.

(19) What information technology system does Housing ACT have in place to manage tenancies, vacancies, the housing stock, requests for repairs and tenants’ complaints.

(20) How is it that tenant requests for repairs can go unanswered for several months or years and often presenting serious health or safety risks to residents.

(21) What plan of action does the Government have to eliminate the backlog of repair requests from public housing tenants that present health or safety risks.

(22) How many complaints have been received from public housing tenants on repair issues for each financial year and year to date, since implementation of the new TFM contract in October 2018.

(23) What steps does Housing ACT take to resolve tenant complaints.

(24) What process does Housing ACT have in place to consult with public housing tenants and receive their feedback and what does Housing ACT do with this information.

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