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Legislative Assembly for the ACT: 2021 Week 13 Hansard (Wednesday, 1 December 2021) . . Page.. 3909 ..

When a tenant contacts the PFM call centre the work order is triaged based on urgency and health and safety into one of the following categories:

- Urgent 4hour (U4)—Urgent health and safety work to be completed within 4 hours;

- Priority Next Day (PND)—Critical Health and Safety work to be completed by 6:00pm the following day;

- Day 5 (D5)—Urgent work, to be complete within calendar 5 days; and

- Day 20 (D20)—Works that are not critical or urgent and do not impact on the liveability of the home, to be completed within 20 calendar days.

Property Condition Assessments on public housing dwellings are undertaken every four years. This inspection process rates each and every component in a property on a scale based on the useful life left of the particular component.

Things like carpet, paint, and hot water systems are each rated. Once this has been done, all this information is collated and the asset as a whole is given a rating on the same scale.

PFM has completed just over 6,300 Property Condition Assessments, which is approximately 54% of the portfolio with 90% of these properties being rated at serviceable and above. The remaining assessments will be undertaken by the end of this financial year.

The 10% that have been rated below this will either have major upgrade works scheduled, have a U4, PND or D5 work order raised, or be identified for redevelopment or sale under the Growing and Renewing Public Housing program.

As part of the 2021-22 ACT Budget, the Government recently announced $80 million over three years to deliver significant additional public housing repairs and maintenance including kitchen upgrades, domestic violence security works and disability modifications.

This maintenance program will be managed in parallel with the Growing and Renewing Public Housing program to ensure high quality public housing while growing available public housing stock.

This initiative builds on the investment of $8.9 million for general property and energy efficiency upgrades for public housing properties under the Expanding investment in social housing initiative in the August 2020 Economic and Fiscal Update.

I trust this information is of assistance.

Motion to take note of petition

MADAM SPEAKER: Pursuant to standing order 98A, I propose the question:

That the petition and response so lodged be noted.

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