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Legislative Assembly for the ACT: 2021 Week 09 Hansard (Thursday, 16 September 2021) . . Page.. 2701 ..

coordinated in relation to broader provision in the City and with the Sport and Recreation division of Government.

Access Canberra—Fix My Street(Question No 382)

Mr Cain asked the Minister for Business and Better Regulation, upon notice, on 6 August 2021:

(1) When the upgrade to Access Canberra’s website was undertaken in May 2021, can the Minister advise (a) the number of unresolved Fix My Street requests, (b) the number of Fix My Street requests that were not migrated into the upgraded system and (c) how many individuals were notified that their unresolved Fix My Street requests were no longer active.

(2) How many individuals have registered for the new Access Canberra online portal.

Ms Cheyne: The answer to the member’s question is as follows:


(a) The platforms used to host the Fix My Street service utilise a live database which is constantly updated as requests are processed. Accordingly, a retrospective figure as at 1 May 2021 cannot be provided as all reports and queries lodged prior to migration to the new website platform remained on the work program for action by the relevant area.

(b) As the new website platform has a different user account structure, previous user accounts were not able to be automatically migrated; however, all reports and queries lodged through Fix My Street prior to migration remained on the work program for action by the relevant area post-migration.

(c) On 27 April 2021, ahead of the new platform’s implementation, Access Canberra emailed the more than 66,000 users of the Fix My Street service who had opted-in to receive messages from the ACT Government and submitted a request within the previous two years. This email notified users that the platform hosting the Fix My Street service would soon change. It confirmed that while all reports and queries lodged through the superseded website remained on the work program to be actioned, differences between the old and new platforms meant previously submitted correspondence could not be migrated to the new platform. Users were invited to contact Access Canberra on 13 22 81 if they were following up, or wanted access to, requests they had submitted through the outgoing platform.

This information was also communicated directly with all Members of the Legislative Assembly, as well as the ACT’s representatives in the House of Representatives and the Senate, by way of a letter I sent on 27 April 2021 (an example of which is included for reference). (A copy of the letter is available at the Chamber Support Office).

(2) As of 5 August 2021, a total of 26,931 customers had linked their ACT Digital Account with the Access Canberra service since the new site was launched on 1 May 2021. While Fix My Street users may choose to submit their service requests anonymously, creating a digital account and linking this with Access Canberra

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