Legislative Assembly for the ACT: 2021 Week 08 Hansard (Thursday, 5 August 2021) . . Page.. 2449 ..
(20) In relating to the absence figures referred to in part (18), how many complaints about work related stress or overworking did HACT human resources receive from HACT housing manager’s in (a) 2018-2019, (b) 2019-2020 and (c) 2020-2021 year to date.
(21) What is the current average value in arrears of a housing manager’s portfolio.
(22) What is the current highest value in arrears among all housing managers.
(23) What was the value in arrears among all housing managers at the end of (a) 2018, (b) 2019 and (c) 2020.
Ms Vassarotti: The answer to the member’s question is as follows:
(1) 2020-21 actual positions at 31 March 2021 is 45.01 FTE
2020-21 budgeted positions is 46.01 FTE
Tenant Experience has two directors, four assistant directors, eight team leaders, eight housing practitioners and eight tenant support community connections officers who provide support to housing managers.
a) 2018-19 budgeted positions is 43.0 FTE
b) 2019-20 budgeted positions is 49 FTE
c) 2020-21 budgeted positions is 46.01 FTE
a) 2018-19 actual positions is 42.05 FTE
b) 2019-20 actual positions is 42.71 FTE
c) 2020-21 actual positions at 31 March 2021 is 45.01 FTE
(4) FTE levels as at 10 June 2021 is 48.
(5) As at 18 June 2021, three housing managers were on leave (personal or annual).
(6) For the 2020-21 financial year, as at 15 June 2021, turnover has been two.
(7) The standard work week is 36.75 hours per week. Work over this time is accrued as flex time and recorded through attendance sheets each fortnight. To provide this information would require a substantial diversion of resources.
(8) One overtime session was completed during the 2020-21 financial year to 10 June 2021. It was not a requirement and not all housing managers took part. For those who attended the session, the average cost of the overtime per manager was $250.00.
(9) At 31 May 2021, housing managers are responsible for the tenancy management of over 10450 public housing tenancies with homes to over 21,000 people. The tenancy management includes direct liaison with tenants around rental payments, managing debt, carrying out client service visits, maintaining the property and responding to complaints. Responsibilities also include engaging tenants with the appropriate services or government agencies to support sustainable tenancies.