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Legislative Assembly for the ACT: 2019 Week 11 Hansard (Thursday, 26 September 2019) . . Page.. 4014 ..

experiencing mild, moderate and severe mental health issues. This service has a triage officer who assists both GPs and consumers to navigate to various mental health and psychosocial support services, if they are not suitable for the ‘Next Step’ service. This service may also assist groups (c) through (f) as well.

(a-b) (i-ii)

Canberra Health Services (CHS) implement the Chronic Care Program, where clinical care coordinators provide tailored services to patients, to facilitate the coordination of community and other support, targeting frequent users of the acute sector.

(c-d) (i-iii)

CHN is co-funded to develop and evaluate clinical pathways, through the HealthPathways resource, designed to improve access to health services and reduce delays in priority areas. To facilitate this, CHN implements HealthPathways, an online health information portal used at the point of care by General Practitioners, medical specialists, nurses and allied health practitioners. This service is available to all public and private health practitioners working in the ACT. The pathways are designed to support the navigation of inpatient, outpatient and community services, including mental health services, within the public and private local health systems, and referral to services in a timely manner.

(c-d) (i-ii)

The GP Healthnet website provides access to information about CHS and Calvary Hospital Outpatient Clinics. This online service is available to GPs, allied health professionals, nursing staff, specialists and practice managers or administration staff, who are referring to services within the ACT public health system.

(c-d) (iii)

The mental health pathways have been localised to our region and includes referral information and contact details, as well as treatment advice for primary health practitioners.

(a, b, e, f) (i)

Calvary Hospital Bruce offers access to all services via the switchboard, which provides a single 24/7 point of contact for the general public, patients and carers.

Volunteers are available to assist patients, carers and members of the public to locate services within the hospital. CHS has over 400 volunteers who contribute to the delivery of a range of client services and support the patient journey through the healthcare system.

(a, b, e, f) (i-ii)

The ACT Health mobile application offers real-time information on wait times, locations and travel directions for the nearest Walk-in Centre or emergency department. It also provides an inpatient guide for all ACT public hospitals.

The Calvary Hospital Bruce website provides patient and visitor information, including a guide to prepare patients and their families for hospital admission, and access to an advisory service. The website also has a ‘find a specialist’ search function, to locate a specialist that works at Calvary Hospital Bruce.

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