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Legislative Assembly for the ACT: 2019 Week 11 Hansard (Thursday, 26 September 2019) . . Page.. 4013 ..


Ms Stephen-Smith: The answer to the member’s question is as follows:

(1) Several navigation services and pathways are currently in place for the abovementioned population groups to navigate the public hospital system, other public health services, and public mental health services.

(a-f) (i-iii)

The website ‘ACT Health find-a-health-service’ allows members of the public, carers, staff, patients, and both private and public health professionals to locate a health service, such as hospital services, mental health services, community health and allied health services.

Healthdirect is a government-funded service, providing quality, approved health information, advice and nurse triage service. Their 24-hour free call service is operated by registered nurses and provides health advice to the public. The website and mobile application offer a symptom checker, service finder, and information about medicines and health topics.

ACT Health Directorate (ACTHD) funded Health Care Consumers Association (HCCA) to develop a patient care navigator model. The patient care navigator final report is informing a larger body of work, including the development of a draft Community Health Literacy Framework, for which HCCA has received additional funding from ACTHD. A key action area of this Framework is easier service navigation and access.

Patient Administration System through the GP Liaison Unit in Canberra Health Services (CHS) works in partnership with the Calvary GP Liaison Unit, which provides ongoing contact with GPs and specialists.

Calvary Hospital Bruce has a presence on the Multicultural Health Reference Group. Similarly, the Calvary Consumer Engagement Working Group’s membership consists of consumers and HCCA. Participation on these groups allows for issues such as navigation services and pathways to be addressed.

(a-f) (ii)

The GP Liaison Unit within CHS aims to enhance communication and partnerships between the hospital and GPs, by assisting with matters such as: locating GPs who are accepting new patients, assisting with safe clinical handover of patients, information sharing via discharge summaries, and updating GP details on the hospital’s

(a-f) (iii)

As part of the redesigned Adult Community Mental Health Services (ACMHS) program, the Access Mental Health Team provides a 24-hour, seven day a week phone intake, assessment and referral service with a free call number, which any person can call to seek advice, information or assistance. The Access Mental Health Team will assist people to connect with the most appropriate mental health service or other treatment, care and support as indicated. This team also has dedicated phone lines for General Practitioners and Emergency Services, providing information on mental health services.

(a-b) (iii)

Capital Health Network (CHN) has engaged CatholicCare and Woden Community Services to provide the ‘Next Step’ service, a free program for people


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