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Legislative Assembly for the ACT: 2018 Week 08 Hansard (Thursday, 16 August 2018) . . Page.. 3220 ..


Route

Patronage on 23 May 2018

712

191

714

136

717

173

718

156

719

166

720

175

725

131

726

107

732

140

743

419

744

277

749

76

765

174

767

139

775

76

783

52

791

145

792

237

8

449

80

659

81

26

83

377

88

40

9

305

Total

71,188


Access Canberra—service delivery(Question No 1518)

Miss C Burch asked the Minister for Regulatory Services, upon notice, on 8 June 2018:

(1) How many of the 41 full-time equivalents employed as Access Canberra contact centre operators (in relation to question on notice No 1296) are assigned to answer phone calls at any one time from (a) 7am-9am Monday to Friday, (b) 9am-5pm Monday to Friday, (c) 5pm-8pm Monday to Friday, (d) 8am-5pm Saturday and (e) 9am-5pm Sunday.

(2) How many are assigned to respond to other forms of contact, including emails, mail, and online contact forms at any one time from (a) 7am-9am Monday to Friday, (b) 9am-5pm Monday to Friday, (c) 5pm-8pm Monday to Friday, (d) 8am-5pm Saturday and (e) 9am-5pm Sunday.

Mr Ramsay: The answer to the member’s question is as follows:

(1) The Access Canberra Contact Centre rosters staff according to call volumes and trends. The total available call takers vary throughout the day depending on demand.


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