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Legislative Assembly for the ACT: 2018 Week 08 Hansard (Thursday, 16 August 2018) . . Page.. 3108 ..


precinct and make sure that any new theatre buildings and surrounds work in to provide good community access to the square.

We would really like to see the Civic Library and CMAG integrated into any plans as well as, of course, having a few more trees for shade and amenity. While I am noting the arts infrastructure expenditure, elsewhere in Canberra I note that my electorate of Murrumbidgee, in particular, Woden, could well use some of that expenditure in the next budget.

The Greens are pleased to see funding to better enable the Ombudsman to undertake investigations in relation to the reportable conduct scheme. Members would know that we have been particularly pleased to see that religious institutions have now become part of the scheme; so this funding will be able to support any investigations necessary in this regard.

I am pleased also that $7.5 million is being invested into 1 Moore Street upgrades, including addressing energy efficiency issues. This building, of course, is better known as the home of the ACT Health community health service and ACAT. It is an old building, I believe from the Whitlam days. I cannot imagine that it is now a hugely energy-efficient building. It could well do with an upgrade.

There are many good initiatives in this budget. We are pleased to support them.

MR RAMSAY (Ginninderra—Attorney-General, Minister for Regulatory Services, Minister for the Arts and Community Events and Minister for Veterans and Seniors) (4.27): I am pleased to speak in this part of the debate as Minister for Regulatory Services and also as minister for arts. The 2018-19 financial year will be another wonderful year, I am sure, for Access Canberra. The government is eager to build on the success Access Canberra has had since its inception to be a one-stop-shop for the ACT government and members of the community to transact services efficiently and effectively. As the city is growing, so is Access Canberra. We will be delivering even more front-line services through Access Canberra.

The ACT community is quite clear on how Access Canberra is performing. This year’s independent customer satisfaction survey, which Access Canberra commissions every year, revealed that 96 per cent of customers are satisfied with the customer service received while completing face-to-face transactions with Access Canberra. Building on these excellent results, the government continues to invest in Access Canberra as our city continues to grow.

This financial year Access Canberra has been allocated further funding to continue improving customer satisfaction and reducing application processing times. This funding will provide additional concierges in the service centres and five additional contact centre officers, which will allow 1,700 additional calls per week to be taken while continuing to bring down call wait times.

In addition to our work improving customer service we will also continue to make Canberra a safe place through effective regulatory regimes and compliance checks. The government is funding two additional WorkSafe ACT inspectors to focus on


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