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Legislative Assembly for the ACT: 2017 Week 01 Hansard (Wednesday, 14 December 2016) . . Page.. 160 ..


Canberra staff to respond quickly to requests online by automating the gathering and the processing of information. A key feature of the new website is a live web chat assistant, enabling those who need help on the website to interact with an Access Canberra representative online.

The new site is a key step in the government’s ongoing goal to make it easier for Canberra residents and businesses to interact with Access Canberra so that they can meet their obligations efficiently and effectively. We will continue to seek input from key stakeholder groups to look at ways that we can further streamline the site.

MR STEEL: Minister, how are Access Canberra shopfronts continuing to provide a consistent and modern service?

MR RAMSAY: I thank Mr Steel for his supplementary. Access Canberra is undertaking a relocation and a renewal of its shopfronts to help provide better counter service and to work towards being able to offer a genuine one-stop shop for all Canberrans’ service needs. The existing Access Canberra Woden shopfront is relocating to the brand new Access Canberra service centre in the Cosmopolitan building in the Woden interchange in February 2017. The new Woden service centre will offer a number of new services, faster transactions and touch screen terminals so people can complete their transactions easily online. Payment at the new service centre will be electronic using debit or credit card, helping to speed up transactions.

The Access Canberra Fyshwick shopfront will close and cease operations on 23 December. Services that have been previously offered at that location will be available at existing Access Canberra service centres in Tuggeranong, Gungahlin, Belconnen and the new centre in Woden when it opens.

Land titles and revenue services have moved from Fyshwick to Dame Pattie Menzies House in Dickson and are collocated with the Access Canberra environment, planning and land shopfront. These services have been available at the new shopfront since 1 December and make it easier to access these services all in one location.

This government’s commitment to service is clearly demonstrated on the web, at the shopfront and all throughout its regulatory services. But we are continually looking to improve our services and will continue to make it easier for Canberrans to interact with us.

Electricity supply—Mitchell

MR PARTON: My question is to the Minister for Economic Development. Chief Minister, I have become aware of the administrative problems faced by Baldwin Distilling, regarding their situation accessing electricity at this Mitchell business. Baldwin Distilling is a locally owned small business and the only distillery in Canberra to make bourbon. I can tell you that your first mouthful of their bourbon will change your life, and it is never to be mixed with Coca-Cola! The Chief Minister spoke this morning of our need to sell products and services outside the territory and Baldwin Distilling are a classic example of a business doing just that. They are kicking goals. They have had a tremendous struggle to access electricity at their


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