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Legislative Assembly for the ACT: 2011 Week 05 Hansard (Thursday, 5 May 2011) . . Page.. 2023 ..


Questions without notice taken on notice

ACTION bus service—cancellations

Mr STANHOPE (in reply to a question by Ms Bresnan on Tuesday, 8 March 2011): The attached table and graph provide information on ACTION’s service deliveries and failures to February for the 2010-11 financial year. The specific data in relation to the actual services cancelled is a little more difficult to compile and is not able to be provided at this time.

In relation to service failures, you will note from the statistics that trends in relation to driver shortages and bus shortages have led to an increase in the average number of service failures.

Driver shortages are due to a combination of ACTION’s ageing workforce (whom are beginning to retire in greater numbers) and an inability to attract, recruit and train sufficient driving staff to meet the service delivery needs of Network 10.

Bus shortages are the result of workshop throughput constraints due to inflexibility in the current Collective Agreement, which limits workshop operating hours.

Service unreliability has become particularly acute since the beginning of Term 1 when dedicated school services recommenced for the year.

ACTION is currently running a rolling recruitment and training program to re-establish sufficient driving staff and is on track to reach full establishment in June 2011.

ACTION continues to bargain with the Transport Workers Union (TWU) and the Australian Manufacturing Workers Union (AMWU) over a new employment agreement.

Central to ACTION and the Government’s claims is the removal of clauses in the existing agreement (such as a limit on the span of hours in the workshop) that restrict the efficiency and reliability of Canberra’s bus services.

MONTHLY

Jul-10

Aug-10

Sep-10

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Service Delivery

99.6%

99.3%

99.4%

99.1%

99.0%

99.3%

99.2%

98.4%

98.8%

Scheduled Services

69,727

72,506

68,589

66,527

72,402

64,838

60,643

65,721

72,204

Service Cancellations

296

506

400

57

694

483

480

1,079

897

Reason for Cancellation

Accident

16

4

5

5

4

2

6

1

1

Driver Shortage

76

282

208

353

305

202

196

542

385

Bus Shortage

8

16

3

2

145

96

27

301

283

Breakdown

159

152

162

185

200

171

240

185

185

Other

37

52

22

30

40

12

11

50

43

The graph is available at the Chamber Support Office.


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