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Legislative Assembly for the ACT: 2008 Week 04 Hansard (Thursday, 10 April 2008) . . Page.. 1385 ..

Mr Hargreaves: The answer to the member’s question is as follows:

• The result for the target for properties undergoing refurbishment being re-let within agreed milestones for the half-year to December 2007 was 87.75. This represented a 27% improvement over the result for the year ended 30 June 2007 of 69%. The improved result is due to the re-engineering of the processes during 2006-07.

• The sales process for Fraser Court will commence in March 2008.

• The fencing around Fraser Court was erected in September 2007. Housing and Community Services met the cost of the fencing. The total cost of the fencing is approximately $8,400.

Housing ACT—complaints management

(Question No 1952)

Mrs Burke asked the Minister for Housing, upon notice, on 5 March 2008:

• Is it a fact that the complaints management unit (CMU) handled 1 680 complaints for the 2006-07 financial year;

• Can the Minister advise for the 2006-07 financial year, how many complaints (a) were received from private tenants/owners/residents, (b) were received from public housing tenants, (c) were received for minor issues, for example, such things as dripping taps, (c) were received regarding anti-social behaviour and (e) have been received in the categories stated in part (a), (b), (c) and (d) from 1 July 2007 to date.

Mr Hargreaves: The answer to the member’s question is as follows:

• Yes

• (a) The number of complaints received from private tenants/owners/residents was 548. There were also 371 anonymous complaints.

• The number of complaints received from Housing ACT tenants was 761. This includes people who reside in Housing ACT properties but are not tenants.

• Details of complaints are stored in Housing ACT’s information management system. The system does not provide for complaints to be categorised as being minor or otherwise.

• 592 relate to disruptive behaviour.

• a) Private tenants/owners/residents = 465

Anonymous = 203

• Housing ACT clients = 749

• As indicated above, this information is not available.

• 477 relating to disruptive behaviour.

Public service—focus groups

(Question No 1955)

Mr Pratt asked the Minister for Multicultural Affairs, upon notice, on 5 March 2008:

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