Legislative Assembly for the ACT: 2008 Week 04 Hansard (Thursday, 10 April 2008) . . Page.. 1357 ..
• Yes, however this is an operational requirement, not a statutory requirement. Housing Managers are required to conduct a minimum of one annual client service visit to each of the properties in their portfolio. However, there are many circumstances where the Housing Manager will have more frequent contact with some tenants.
A visit is also carried out within the first three months of a new tenancy.
• Where a complaint is received Housing Managers will address the complaint through a range of actions that may include one or more of the following:
• Contacting the complainant to verify the complaint and gather further information;
• Contacting the tenant/s to discuss their tenancy obligations under the terms of the tenancy agreement and the action Housing ACT may take under the terms of the Residential Tenancies Act if they fail to comply, this includes;
• Serving a Notice to Remedy under the appropriate clause of the Residential Tenancies Act; and
• Serving a Notice to Vacate under the appropriate clause of the Residential Tenancies Act
• Depending on the nature and severity of the complaint this may be a telephone call, a letter to the tenant, or direct contact with the tenant at an office or home appointment;
• Referral to a Client Support Coordinator for intervention and referral to appropriate support agencies where required;
• Referral to the Conflict Resolution Service;
• Action through the Residential Tenancies Tribunal is taken where the complaints are ongoing and cannot be resolved through mediation or any other reasonable action;
• If the matter raised involves illegal activity, the complainant is advised to report the matter to the Australian Federal Police.
• Liaison and feedback from the complainant;
Checking to ensure the tenant has remedied the situation or breach by carrying out a home visit, inspection or contacting the neighbours;
Resolution achieved through mediation;
Resolution achieved through the Residential Tenancies Tribunal.
(Question No 1851)
Mr Smyth asked the Treasurer, upon notice, on 13 February 2008:
• For each financial year from 1989-90 to 2010-2011, what was the estimate set out in the Budget papers for revenue and expenditure on (a) an Australian Accounting Standards (AAS) basis and (b) a Government Finance Statistics (GFS) basis;
• For each financial year from 1989-90 to 2006-07, what was the actual outcome for revenue and expenditure on (a) an AAS basis and (b) a GFS basis.