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Legislative Assembly for the ACT: 2006 Week 13 Hansard (14 December) . . Page.. 4301..

The Housing Manager Support Project analysed the training, personal support and organisational support needed by Housing Managers. The project resulted in better ongoing support to the Housing Managers through development and improvement of policy and procedural consistency, communication protocols and practical supports. The initiatives have supported the Housing Managers to deliver an improved client service and facilitate enhancement of Housing ACT asset management.

The Applicant Support Project has provided for a person centred approach to service delivery and aims to ensure applicants maintain a connection with Housing ACT while they are waiting to be allocated public housing. A key outcome of this project was the introduction of cyclic and regular contact with applicants that enables Housing ACT to reassess, monitor and update changes to client circumstances and that reestablishes client support networks where they have broken down.

The Pre-Allocation Case Conference Project engages the client and their support networks in a case conference environment and is beneficial in building an assurance of support for clients during their time of waiting and transition to public housing. The conference assists Housing ACT to better understand the complexity of client circumstances and to ensure a suitable property match that is appropriate for the client's needs.

Housing—joint champions group

(Question No 1445)

Mrs Burke asked the Minister for Housing, on 12 December 2006:

(1) Given that the 2005-06 annual report of the Department of Disability, Housing and Community Services in Volume 1, page 51 made reference to the Joint Champions Group that assists with Tenant Participation Programs, was it a requirement of the program that in order to attract tenants to participate there was a need to provide financial incentives to participants to ensure that they would attend meetings or any form of organised event that was designed to improve tenant participation in the development and implementation of housing policy;

(2) If financial incentive was provided as part of the Joint Champions Group, how much money was expended on costs associated with attracting public housing tenants to events or meetings.

Mr Hargreaves

: The answer to the member's question is as follows:

(1) The provision of a financial incentive was not a requirement of the program. However, tenant members of the Joint Champions Group are paid a nominal fee to both acknowledge the value, autonomy and contribution of tenants in this advisory role and to reimburse reasonable and direct costs associated with tenant members' attendance at meetings. This fee is determined by the Department of Disability, Housing and Community Services Community Engagement Payment policy on reimbursement for community members.

(2) A financial incentive was not a requirement of the program.

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