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Legislative Assembly for the ACT: 2006 Week 13 Hansard (14 December) . . Page.. 4265..

(1) How many Operation Support Sergeants (OSS) are located in each ACT police station;

(2) How many OSS across the ACT are sworn officers;

(3) How many full time equivalent positions do OSS occupy across the ACT.

Mr Corbell

: The answer to the member's question is as follows:

(1) There are two Operation Support Sergeants at each of Woden, Tuggeranong, City and Belconnen Stations; and there are two in the Territory Investigations Group. This makes a total of 10 OSS for ACT Policing.

(2) All Operation Support Sergeants are sworn officers.

(3) The 10 OSS occupy the equivalent of 10 FTE.

Emergency Services Authority—call centre

(Question No 1389)

Mr Pratt asked the Minister for Police and Emergency Services, upon notice, on 14 November 2006:

(1) What is the current strategy in place at the Emergency Services Authority (ESA) headquarters call centre for handling incoming calls when they exceed limitations during a multiple emergency situation;

(2) What training is provided to call centre operators specifically in handling incoming calls during a multiple emergency situation;

(3) Is there a redundancy factor built into current ESA headquarters PABX systems to cover power failure and system breakdown; if so, where;

(4) When was the most recent upgrade of call centre communications equipment in the ESA Headquarters.

Mr Corbell

: The answer to the member's question is as follows:

(1) Overflow incoming emergency calls for the Emergency Services Agency (ESA) are redirected by Telstra to ACT Policing Communications Centre.

(2) Both ACT Ambulance Service and ACT Fire Brigade Communication Centre (ComCen) operators receive 12 days training, part of this training encompasses call taking procedures. ACT Fire Brigade ComCen operators also receive training in procedures for call taking for Rural Fire Service and State Emergency Service. There are established procedures in place for peaks in demand including overflow arrangements with ACT Policing as stated in (1).

(3) The ACT ESA ComCen is supported by a UPS (uninterrupted power supply), which has 100% redundancy and further supported by a 350KVA generator. Complete system failure is managed as an overflow

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