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Legislative Assembly for the ACT: 2006 Week 4 Hansard (4 May) . . Page.. 1327..


(4) No.

(5) The ACT Government and ACT Policing are currently negotiating the new Purchasing Agreement.

(6) See the response to question 1.

Policing—emergency calls

(Question No 1042)

Mr Pratt asked the Minister for Police and Emergency Services (redirected to the Acting Minister for Police and Emergency Services), upon notice, on 30 March 2006:

(1) What is the cost of calling the police contact number 131 444 from a (a) home and (b) mobile phone;

(2) Is it possible for callers to 131 444 to receive a reimbursement for the cost of their call if they request it; if so, what must a caller who wishes to apply for a reimbursement do; if not, why not;

(3) If a call is placed from a mobile phone and the caller is put on hold for a significant amount of time, adding considerably to the cost of the call, is it possible for the caller to receive compensation for the extra cost associated with being put on hold; if so, what must the caller do in order to apply for this compensation; if not, why not;

(4) How many calls were placed to 131 444 in (a) 2002-03, (b) 2003-04, (c) 2004-05 and (d) 2005-06 to date;

(5) Are all call times placed to 131 444 recorded; if so, what was the average call time in (a) 2002-03, (b) 2003-04, (c) 2004-05 and (d) 2005-06 to date; if not, why not;

(6) Is the length of time a caller is placed on hold when calling 131 444 recorded; if so, what was the average length of time a caller was placed on hold in (a) 2002-03, (b) 2003-04, (c) 2004-05 and (d) 2005-06 to date; if not, why not;

(7) Given that the 131 444 police number is an essential community service, has consideration been given to making this a free-call number; if so, will the number be made a free-call number; if not, why not;

(8) Does ACT Policing receive any revenue from calls placed to the 131 444 police contact number; if so, (a) why and (b) how much does it receive each year.

Mr Barr

: The answer to the member's question is as follows:

(1) (a) A call from any landline number to 131444 is subject to any established fees by the service carrier associated with that landline.

(b) The fee for a call from a mobile phone is determined by the caller's service provider.

(2) It is not possible for callers to seek reimbursement for the cost of their call.

(3) See the response to question 2.


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