Legislative Assembly for the ACT: 2006 Week 1 Hansard (16 February) . . Page.. 305..
During the trial period three persons have been exposed to the Taser as an electrical incapacitant.
(Question No 819)
Mr Pratt asked the Minister for Planning, upon notice, on 14 December 2005:
(1) Does _LINK2">Aerial Cabs have a monopoly agreement with the ACT Government to provide taxi services to the ACT; if so, is the Minister able to say whether the telephone faults within the Aerial Cabs dispatch system that led to taxi passengers being unable to contact the Taxi call centre have been identified; if so, what was the problem; if not, why not;
(2) Who or what was responsible for the fault and what was done to repair it;
(3) Has the fault been fully repaired; if not, why not;
(4) When was the fault first identified and how long has it interrupted services to Aerial cabs in Fyshwick;
(5) Were any other businesses in Fyshwick affected by the fault; if so, what businesses were they and how long were they affected;
(6) How long have average queue wait times to the call centre been since the fault was discovered;
(7) Have residents made complaints regarding the length of delay in calling the taxi call centre, often claiming that they must wait close to 15 minutes in order to book a taxi; if so, is this acceptable and what is being done to quickly repair the situation;
(8) What has been done to ensure that this or a similar problem does not occur again.
Mr Hargreaves: The answer to the member's question is as follows:
(2) Aerial Consolidated Transport has advised that Telstra failed to comply with a maintenance contract under which faults must be attended to within two hours. Telstra did not respond to notification of a fault for over 48 hours. The problem was determined by Telstra to be a synchronisation problem on the ASDL lines and Aerial's PABX. The problem was fixed by the Telstra ASDL controller.
(3) Aerial has advised that the fault has been repaired.
(4) Aerial has advised that the fault was first identified on Sunday 20 November 2005 and reported to Telstra on that day. The fault was rectified by Telstra on 22 November 2005.
(5) Aerial advises that they believe other businesses, particularly some in Barton, experienced similar problems during the same week.