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Legislative Assembly for the ACT: 2005 Week 13 Hansard (Thursday, 17 November 2005) . . Page.. 4374 ..


What guidelines and training exist regarding when a bus driver can pull away from a bus stop after a passenger has boarded a bus;

Are bus drivers required to ensure that all passengers are seated, unless there is only standing room, before they pull away from a bus stop; if not, why not;

Have there been any complaints regarding bus drivers pulling away from bus stops prematurely when passengers are not safely seated in (a) 2002-03, (b) 2003-04, (c) 2004-05 and (iv) 2005-06 to date; if so, how many and was anything done to follow-up the complaints or train the bus drivers involved;

If no follow-up or training was entered into, why not;

Have there been any injuries to passengers reported or becoming known due to bus drivers pulling away from bus stops prematurely when passengers are not safely seated in (a) 2002-03, (b) 2003-04, (c) 2004-05 and (d) 2005-06 to date; if so, how many and was anything done to follow-up the complaints or train the bus drivers involved;

If no follow-up or training was entered into, why not.

Mr Corbell: The answer to the member’s question is as follows:

Bus drivers are instructed to ensure that customers who are elderly; have a disability; have young children with them; or need assistance to move, are seated before moving away from the bus stop. This is also included in bus drivers’ refresher courses.

Yes, if customers are elderly; have a disability; have young children with them; or need assistance to move.

(a) – (c) When a specific complaint regarding this issue is received, it is investigated and appropriate action taken. Since 1 July 2005, customer complaints are registered under a new information management system. Extracting the data requested from the old system would involve extensive hours of work.

(d) In the period 1 July 2005 to 20 October 2005 ACTION has recorded five complaints of this nature being received.

See (3)

(a) – (c) All injury claims are actioned, investigated and appropriate action taken. Since 1 July 2005, injury claims are registered under a new information management system. Extracting the data requested from the old system would involve extensive hours of work.

(d) Since 1 July 2005, ACTION has recorded one injury under this category being received.

(6) See (5).


ACTION—ticketing machines(Question No 685)

Mr Pratt asked the Minister for Planning, upon notice, on 18 October 2005:


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