Legislative Assembly for the ACT: 2003 Week 14 Hansard (11 December) . . Page.. 5307..
Answers to questions
(Question No 1022)
Mrs Dunne asked the Minister for Planning, upon notice:
In relation to complaints actioned by ACTPLA:
(1) How many complaints are received in any one year;
(2) How many complaints are resolved in any one year;
(3) How many outstanding/unresolved complaints are more than 20 years old;
(4) How many outstanding/unresolved complaints are more than 10 years old;
(5) How many outstanding/unresolved complaints are more than 5 years old;
(6) What is the average time frame to resolve complaints;
(7) Does ACTPLA categorise complaints into issues such as dirty blocks, unapproved structures, etc;
(8) Does the management of PALM have the necessary skills or ability to handle such issues;
(9) Are all complaints dealt with or are some considered insignificant, and if so are complainants not responded to.
Mr Corbell: In answering the member's question complaints have been defined for all answers as those items listed in the answer to question (7). The answer to the member's question is as follows:
(1) The average number of complaints received in any one year is 935.
(2) The average number of complaints resolved in any one year is 905.
(3) No complaints remained unresolved for this period.
(4) No complaints remained unresolved for this period.
(5) There are currently three complaints relating to breaches of the Land and Planning Regulations that have been ongoing since 5 January 1998, 3 June 1998 and 7 October 1998. However, action has been taken to resolve each of the complaints with two of the three remaining open due to ongoing monitoring. The third complaint relates to a commercial lease variation.
(6) Due to the nature and complexity of complaints received by ACTPLA, it is difficult to provide statistical averages that would accurately reflect the time taken to resolve complaints. However, the planning agency has a target of resolving complaints within 21 days. Further, the recently acquired compliance powers within the Land (Planning and Environment) Act 1991 are expected to assist in reducing both the time taken to