Legislative Assembly for the ACT: 2003 Week 3 Hansard (23 October) . . Page.. 4089..
Police response times
(Question No 935)
Mr Prattasked the Minister for Police and Emergency Services, upon notice, on 23 September 2003:
In relation to police response times:
What was the average police response time to calls to the emergency '000' number in:
2003 (to date);
What was the average police response time to calls to the '131 444' (previously '11 444') number in:
2003 (to date);
Is there a priority list of offences for police responses;
If so, which offences are on the list;
If not, how do the police determine which calls require a more urgent response than others.
Mr Wood: The answer to the member's question is as follows:
Statistics are not specifically recorded against average response times to '000' and '131 444' (previously '11 444') calls, but are instead recorded against the priority allocated relative to the urgency of the call (a prioritised response model). These statistics are set out below.
Statistics for the financial year 1998-1999 are not available in 'average response time' format and cannot be produced.
Before 1 July, 2002 ACT Policing operated with three priority categories. Following a review these were increased to four. This was done to meet the interest of the ACT community through a more effective use of police resources.
Financial year ending 30 June 2000 (source: ACT Policing Annual Report 1999-2000);
Incident Response Times
Average Response Time
8 min 14 seconds
30 min 18 seconds
2 hours 15 minutes