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Legislative Assembly for the ACT: 2003 Week 4 Hansard (3 April) . . Page.. 1504..


ACT Housing-customer service

(Question No 578)

Mrs Burke asked the Minister for Disability Services, Housing and Community Services, upon notice:

In relation to training to improve ACT Housing Customer Service:

(1) How many ACT Public Housing tenants were consulted as part of this study;

(2) How many staff from ACT Housing were involved with the study;

(3) Has the Government received the results of the survey, if so, what were the key findings of the study (please provide details), if not, why not;

(4) Will you table the survey's findings in the Legislative Assembly for other interested parties.

Mr Wood: The answer to the member's question is as follows:

(1) ACT Housing provides a number of staff training courses to assist in the improvement of Customer Service however I am not aware of any study and hence the answer is, nil;

(2) Nil;

(3) Not applicable;

(4) Not applicable.

Community IT Advisory Group

(Question No 579)

Mrs Burke asked the Chief Minister, upon notice, on 2 April 2003:

1. In regards to the Community IT Advisory Group:

a) what is its role;

b) what is its terms of reference;

c) what is its reporting structure;

2. How did the Government determine the amount of resources needed to meet the digital divide needs of the community;

3. Has there been any change to the outlook on the Digital Divide since the Digital Divide Taskforce was established in 2001, if so, please provide details;

4. Was there any funding left from last year's Digital Divide funding, if so, how much;


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