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Legislative Assembly for the ACT: 2003 Week 4 Hansard (3 April) . . Page.. 1502..

On the 21 March between 11am and 12pm:

Belconnen had 7 counters serving

Civic had 5 counters serving

Tuggeranong had 7 counters serving

Woden had 7 counters serving

In the course of a normal customer transaction it is necessary for staff to photocopy documents to adhere to procedures. The often complex nature of Shopfront transactions can also involve staff temporarily leaving a counter to make a phone call for advice to ensure customer transactions are completed accurately.

(4) Yes, Canberra Connect has a customer comments mechanism which can be accessed by completing a form available in the ACT Government Shopfront and either handing to a counter assistant, mailing or faxing. In addition, comments can be provided online at or by phoning 132281. For convenience, there are Internet terminals and Call Centre Hotlines in the Shopfronts. A reply is provided to all who chose to include contact details.

(5) In the time period 11.15am - 12pm on Friday 21 March the average waiting time at each Shopfront was:

Belconnen - 5.02 minutes

Civic - 23.30 minutes

Tuggeranong - 4.06minutes

Woden - 12.10

Unexpected staff absences were experienced at Civic together with experienced staff being provided to a new systems testing requirement. Less experienced, newly trained staff were taking longer to complete transactions.

(6) ACT Government Shopfront performance measure for waiting time is 7 minutes 80% of the time.

Gungahlin bike path

(Question No 576)

Mr Cornwell asked the Minister for Urban Services, upon notice:

In relation to the bike path between Gungahlin and the City

(1) Can the Minister advise what the status of this project is and provide a breakdown of the $22 000 spent as at 31 December 2002;

(2) Where does the bike path currently start and finish;

(3) Where will the remaining $78 000 be directed;

(4) This project was to be completed in June 2002, but $85 000 was rolled over into the current budget, what is the new completion date for this project.

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