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Legislative Assembly for the ACT: 2003 Week 4 Hansard (3 April) . . Page.. 1502..



On the 21 March between 11am and 12pm:

Belconnen had 7 counters serving

Civic had 5 counters serving

Tuggeranong had 7 counters serving

Woden had 7 counters serving

In the course of a normal customer transaction it is necessary for staff to photocopy documents to adhere to procedures. The often complex nature of Shopfront transactions can also involve staff temporarily leaving a counter to make a phone call for advice to ensure customer transactions are completed accurately.

(4) Yes, Canberra Connect has a customer comments mechanism which can be accessed by completing a form available in the ACT Government Shopfront and either handing to a counter assistant, mailing or faxing. In addition, comments can be provided online at www.canberraconnect.act.gov.au or by phoning 132281. For convenience, there are Internet terminals and Call Centre Hotlines in the Shopfronts. A reply is provided to all who chose to include contact details.

(5) In the time period 11.15am - 12pm on Friday 21 March the average waiting time at each Shopfront was:

Belconnen - 5.02 minutes

Civic - 23.30 minutes

Tuggeranong - 4.06minutes

Woden - 12.10

Unexpected staff absences were experienced at Civic together with experienced staff being provided to a new systems testing requirement. Less experienced, newly trained staff were taking longer to complete transactions.

(6) ACT Government Shopfront performance measure for waiting time is 7 minutes 80% of the time.

Gungahlin bike path

(Question No 576)

Mr Cornwell asked the Minister for Urban Services, upon notice:

In relation to the bike path between Gungahlin and the City

(1) Can the Minister advise what the status of this project is and provide a breakdown of the $22 000 spent as at 31 December 2002;

(2) Where does the bike path currently start and finish;

(3) Where will the remaining $78 000 be directed;

(4) This project was to be completed in June 2002, but $85 000 was rolled over into the current budget, what is the new completion date for this project.


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