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Legislative Assembly for the ACT: 1995 Week 7 Hansard (17 October) . . Page.. 1731..


MR HUMPHRIES (continuing):

Public Place Names Act - Determination - No. 147 of 1995 (S255, dated l0 October 1995).

Public Sector Management Act - Management Standards - No. 7 of 1995 (S244, dated 27 September 1995).

Radiation Act - Determination of fees - No. 130 of l995 (S239, dated 21 September 1995).

Vocational Training Act - Vocational Training Regulations (Amendment) - No. 37 of 1995 (S249, dated 29 September 1995).

PAPERS

MR HUMPHRIES (Attorney-General): I present revised pages 62 and 65, which have been previously circulated to members, to the Department of Education and Training report for 1994-95 presented to the Assembly on 20 September 1995.

Pursuant to standing order 83A, I present three petitions which do not conform with standing orders, lodged by Mrs Carnell from 788 citizens and relating to euthanasia, by Ms McRae from 31 residents and relating to staffing at the Kaleen Youth Shelter, and by Mr Osborne from 692 residents and relating to the provision of free heroin.

CUSTOMER COMMITMENT PROGRAM
Ministerial Statement

MRS CARNELL (Chief Minister): I ask for leave of the Assembly to make a ministerial statement on the customer commitment program.

Leave granted.

MRS CARNELL: This initiative is called the customer commitment program, and I think everyone on this side is very proud of it. It will focus on the provision of faster and better services to our customers, that is, the people of the ACT. I have said many times before that the Government sees the primary role of the ACT public service as being to provide services to the people living in the Canberra region. The customer commitment program will ensure that in all agencies this focus becomes sharper.

Unlike the previous Government, this Government is committed to providing improved services to our customers. As far back as 1993 I raised these same issues in a speech in which I referred to the need to have not only financial contracts but also ethical contracts, where a commitment needs to be given by public servants to provide high-quality, timely and responsive services to our customers. This is only one example of many references to the need to provide better services to the Government's customers that we


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