Page 853 - Week 03 - Wednesday, 29 March 2023

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together and sent them off together. That is pure human error. Those things do occur from time to time and the standard practice is to ensure the person who has received the incorrect information is contacted and is asked—

Mr Hanson: Madam Speaker, I appreciate the minister’s information, but on relevance, what I am asking for is how many times has this occurred. If she does not have that number, if she could take it on notice?

MADAM SPEAKER: Ms Stephen-Smith are you able to go to that area?

MS STEPHEN-SMITH: I think I very clearly at the beginning of my answer rejected the premise of Mr Hanson’s question. His question was specifically in relation to the digital health record. I am happy to take on notice to provide as much information as I can in relation to where there is an indication that the digital health record has contributed to patients receiving another patient’s information.

Mr Hanson: On the point of order: my question was how many times has this occurred since the digital health record has rolled out. It is not saying that it is because of the digital health record.

MADAM SPEAKER: Mr Hanson, the time for answering the question has expired.

MS CASTLEY: Minister, why when the complaints page on the website states you can expect a turnaround response in 35 days, did this person in the City News receive four phone calls in 24 hours to remove the post?

MS STEPHEN-SMITH: I cannot verify that information at this point in time. I have just talked about one particular matter in relation to this person. I understand that there is also a second complaint from the same person. Following initial review of that complaint, it appears to have been an unfortunate administrative error during the discharge process. I have not seen the post. I have been made aware of it, but I have not seen it myself. It may be related to the identification of a third party. Again, I am happy to take that question on notice and follow up with CHS and come back to the chamber with some information.

Canberra Health Services—data security

MS CASTLEY: My question is to the Minister for Health. Minister, in response to my question last week, on Thursday, you did not answer whether you would ask CHS to investigate privacy breaches before the Digital Health Record was implemented. You said instead:

There is absolutely no indication, and no reason to believe … that there are wider implications of this issue.

Yesterday, after question time, you said that there have been identified by CHS a further eight breaches of personal health information which have proceeded to termination, misconduct investigation or referral to an external body, in addition to the senior nurse that was recently stood down. Was the recipient of the other eight data breaches a union and, if so, which union?


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