Page 852 - Week 03 - Wednesday, 29 March 2023

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Question resolved in the affirmative.

Bill agreed to in principle.

Leave granted to dispense with the detail stage.

Bill agreed to.

Sitting suspended from 12.17 to 2.00 pm

Questions without notice

Canberra Health Services—data security

MR HANSON: Madam Speaker, my question is to the Minister for Health. Minister, I refer to an article in the City News today regarding a patient who posted on Facebook after receiving someone else’s clinical notes and being told by Canberra Health Services that it was a misprint, despite their doctor also receiving another person’s clinical notes. Canberra Health Services called this patient and told her to remove her Facebook post and that they “were going to investigate,” and, “It wasn't a big deal. It was a mishap with the software.” Minister, I also note that other posts to the Canberra Notice Board on Facebook about the Canberra Hospital have been removed of late. Minister, why is Canberra Health Services contacting patients who post their valid concerns on Facebook and asking them to remove posts? Is this common practice at Canberra Health Services?

MS STEPHEN-SMITH: I thank Mr Hanson for the question. I will take it on notice in relation to whether Canberra Health Services has been asking people to remove posts. I understand they may have asked people to remove the names of other people in posts. I am aware of one post on a noticeboard that provided the name of another individual, presumably without that individual’s consent or knowledge. It may be that Canberra Health Services had asked that person to remove the post because it named a third party. Other than that, I will need to take the question on notice and follow up with the Canberra Health Services about what interactions they may have had in relation to Facebook or other noticeboards.

MR HANSON: Minister, since the digital health records have been rolled out, how many cases have there been where someone has inadvertently received someone else’s clinical records?

MS STEPHEN-SMITH: I am not entirely sure this can be put down to the digital health record. As I indicated in responding to a question yesterday from the opposition, there has been one case recently that I am aware of. This relates to someone who did post on Facebook publicly that they had received a page of hardcopy patient records which were attached to their own mailout. I understand that CHS contacted the consumer immediately and asked that the other consumer’s records be destroyed. My understanding of that circumstance was that it was a hardcopy. I actually said that yesterday—it is an example of where human error is involved. Someone has picked up two pieces of paper together, folded them


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