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Legislative Assembly for the ACT: 2018 Week 13 Hansard (29 November) . . Page.. 5274 ..


Classifications 2013-14 2014-15 2015-16 2016-17 2017-18 Senior Professional Officer A 38.1 15.8 16.9 14.9 15.4 Senior Professional Officer B 16.2 17.2 18.2 19.2 20.2 Senior Professional Officer C 6.9 7.9 8.9 9.9 10.9 Senior Psychologist 7.0 8.5 Teacher Interns 0.1 0.9 0.4 0.3 0.2

(iii) The average tenure (number of years) staff worked in roles in ACT government schools, broken down by Speciality or Field during each financial year from 2013-14 to date is provided below.

Job Field 2013-14 2014-15 2015-16 2016-17 2017-18 Administrative Officers 8.3 8.2 8.8 8.8 9.1 Disability Officers 11.4 Executive Officers 18.5 15.5 17.8 15.7 15.4 General Service Officers & Equivalent 4.4 5.4 6.4 7.4 8.4 Health Assistants 4.3 5.7 Health Professional Officers 8.0 9.0 6.8 4.5 5.3 Professional Officers 4.7 6.8 7.6 7.9 7.9 School Leaders 14.5 15.2 16.1 15.2 15.2 Senior Officers 10.8 10.4 10.3 10.2 9.8 Teacher 14.7 13.9 15.0 15.6 16.5 Trainees and Apprentices 0.9 0.2 1.1

Education—complaints (Question No 1969)

Mr Coe asked the Minister for Education and Early Childhood Development, upon notice, on 26 October 2018:

(1) How are complaints by (a) teachers, (b) parents, (c) students and (d) other people or entities handled at a (i) school and (ii) Education directorate level.

(2) Are schools required to report complaints made by (a) teachers, (b) parents, (c) students and (d) other people or entities to the Education Directorate; if not, why not; if so, in what circumstances are they required.

(3) What is the total number of complaints made by (a) teachers, (b) parents, (c) students and (d) other people or entities to (i) schools and (ii) the Education Directorate broken down by issue for each financial year from 2013-14 to date.

(4) If the information referred to in part (3) is not tracked or retrievable, why is there no regular centralised reporting.

Ms Berry: The answer to the member's question is as follows:

(1) The Education Directorate records feedback comprising notifications, suggestions, requests for information and service, compliments received in writing and complaints received in writing and by phone. The Directorate's handling of written feedback is recorded in an online Customer Relationship Management (CRM) tool. The CRM does not record whether a complainant is a teacher, a parent, a student or other people or entities.


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