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Legislative Assembly for the ACT: 2018 Week 8 Hansard (16 August) . . Page.. 3220 ..


Route Patronage on 23 May 2018 712 191 714 136 717 173 718 156 719 166 720 175 725 131 726 107 732 140 743 419 744 277 749 76 765 174 767 139 775 76 783 52 791 145 792 237 8 449 80 659 81 26 83 377 88 40 9 305 Total 71,188

Access Canberra—service delivery (Question No 1518)

Miss C Burch asked the Minister for Regulatory Services, upon notice, on 8 June 2018:

(1) How many of the 41 full-time equivalents employed as Access Canberra contact centre operators (in relation to question on notice No 1296) are assigned to answer phone calls at any one time from (a) 7am-9am Monday to Friday, (b) 9am-5pm Monday to Friday, (c) 5pm-8pm Monday to Friday, (d) 8am-5pm Saturday and (e) 9am-5pm Sunday.

(2) How many are assigned to respond to other forms of contact, including emails, mail, and online contact forms at any one time from (a) 7am-9am Monday to Friday, (b) 9am-5pm Monday to Friday, (c) 5pm-8pm Monday to Friday, (d) 8am-5pm Saturday and (e) 9am-5pm Sunday.

Mr Ramsay: The answer to the member's question is as follows:

(1) The Access Canberra Contact Centre rosters staff according to call volumes and trends. The total available call takers vary throughout the day depending on demand.


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