Legislative Assembly for the ACT: 2018 Week 3 Hansard (22 March) . .
Icon Water's Standard Customer Contract includes provisions for the management of complaints, meter readings and the testing of metering equipment in accordance with the Water Metering Code 2000, under the Utilities Act 2000 (ACT).
(4) As advised in Icon Water's response to a question taken on notice (QTON 5) in the Public Accounts Committee hearing on 10 November 2017, the specific details of the contractual arrangements between Icon Water and ActewAGL in relation to incorrect meter readings are commercially sensitive.
As advised to the Select Committee on Estimates 2017-18 on 3 July 2017, every quarter there is reporting that occurs between Icon Water and ActewAGL through two committees. There is a standard reporting of KPIs that is scheduled under the terms and conditions of the contract, and those KPIs and any other matters, are discussed in those forums (p1047 of Estimates Transcript 03 July 2017 http://www.hansard.act.gov.au/hansard/2017/comms/estimates12a.pdf)
The Customer Services and Community Support Agreement and the Corporate Services Agreement are available on Icon Water's website at https://www.iconwater.com.au/About/Who-are-we/Service%20contracts/Contracts.aspx
(A copy of the attachment is available at the Chamber Support Office)
(Question No 985)
Mr Coe asked the Minister for Economic Development, upon notice, on 23 February 2018 (redirected to the Minister for Tourism and Major Events):
(1) Further to question taken on notice No 23 during the Standing Committee on Economic Development and Tourism's inquiry into referred 2016-17 annual and financial reports, can the Minister provide a breakdown of the 37 media and 12 influencers or travel bloggers by (a) organisation, (b) dates, (c) hosted, (d) value of travel, (e) value of accommodation and (f) value and category of any other associated costs or payments.
(2) Can the Minister provide a breakdown of the value of (a) travel, (b) accommodation and (c) any other relevant category of investments made for media and influencers or bloggers by VisitCanberra during (i) 2014-15, (ii) 2015-16, (iii) 2016-17 and (iv) 2017-18 to date.
(3) What is the total number of times VisitCanberra has been approached by (a) journalists, (b) influencers and (c) travel bloggers during (i) 2014-15, (ii) 2015-16, (iii) 2016-17 and (iv) 2017-18 to date.
(4) What is the total number of times VisitCanberra has been approached by (a) journalists, (b) influencers and (c) travel bloggers that have deemed investment to be of merit in during (i) 2014-15, (ii) 2015-16, (iii) 2016-17 and (iv) 2017-18 to date.
(5) Can the Minister outline what requirements or guidelines are followed in order to determine the merit of a proposal in the cases where VisitCanberra is approached by journalists, influencers, or travel bloggers about promotional opportunities.
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