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Legislative Assembly for the ACT: 2018 Week 1 Hansard (15 February) . .

Page.. 311..

Answers to questions

ACT Ambulance Service—staffing (Question No 662)

Mrs Jones asked the Minister for Police and Emergency Services, upon notice, on 22 September 2017:

(1) What is the working minimum amount of crews the ACT Ambulance Service (ACTAS) provides at any given time.

(2) How many times have ACTAS been below this level of minimum crewing during (a) 2017, (b) 2016-17 and (c) 2015-16.

(3) Has there been a drop in the ACTAS emergency response times this year.

(4) How many qualified ambulance officers are/were employed on a full-time contract with flexible working arrangements in (a) 2017, (b) 2016-17 and (c) in 2015-16.

(5) Of those qualified ambulance officers employed on flexible working arrangements, what are the average hours they actually clock-on for per week.

Mr Gentleman: The answer to the member's question is as follows:

(1) ACTAS aims for a minimum of 10 emergency ambulance crews during each shift and provides for two additional demand crews each 24 hour period. These crews assist in the management of peak periods of community demand.

The minimum crewing level for emergency ambulances is informed by historical and predictive data analysis and reporting.

To further assist in response times and community safety, ACTAS utilises a deployment matrix to guide and inform the best placement of its available resources at any given time.

(2) There are two shifts per day (day shift / night shift), which equates to approximately 730 shifts per year. The table below represents the number of times where fewer than 10 emergency ambulances were available during a shift:

Financial Year Shifts with less than minimum crewing 2015-16 222 2016-17 303 2017-18 (to 6 December 2017) 115

During known periods of low demand, ACTAS may operate with fewer than 10 emergency ambulance crews in the knowledge that the high standard of care for the community is maintained. The figures in the table above include these instances.

(3) ACTAS emergency response times are publically available in the Report on Government Services (ROGS) at and in Justice and Community Safety Annual Reports at

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