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Legislative Assembly for the ACT: 2012 Week 3 Hansard (22 March) . . Page.. 1205..


(6) ACTION's scheduling system, Hastus, provides route travel times for peak and off peak services based on the distance of the route, road speed limits and the number of bus stops. The times are then verified by using on bus travel with Transport Officers monitoring road and traffic conditions.

MyWay information will assist with scheduled timings by providing actual run time information.

(7) At the commencement of a new network and as required within the current network.

(8) ACTION's Transport Officers conduct timing checks on a regular basis to ensure services are operating as scheduled. Driver and customer feedback is also taken into consideration when determining service changes.

MyWay information will assist with scheduled timings by providing actual run time information.

(9) 4 staff (3.22 FTE).

(10) No.

Housing—complaints (Question No 2008)

Mr Coe asked the Minister for Community Services, upon notice, on 14 February 2012:

(1) How many complaints have been received by the Minister's directorate from social housing tenants that relate to (a) maintenance issues, (b) noise issues, (c) pest issues and (d) the quality of public housing since 31 March 2011.

(2) How long, on average, did each complainant wait for a response from the directorate and how many complaints took longer than 30 days to resolve.

(3) How many complaints remain outstanding to date.

(4) What was the cost of action taken to resolve these complaints.

(5) How many complaints have been made against social housing tenants and received by the Minister's directorate that relate to (a) anti social behaviour, (b) criminal behaviour and (c) maintenance and cleanliness of Housing ACT properties since 31 March 2011.

(6) How long, on average, did each complainant referred to in part (5) wait for a response from the directorate and how many complaints took longer than 30 days to resolve.

(7) How many complaints referred to in part (5) remain outstanding to date.

(8) What was the cost of action taken to resolve the complaints referred to in part (5).

Ms Burch: The answer to the member's question is as follows:


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