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Legislative Assembly for the ACT: 2011 Week 5 Hansard (5 May) . . Page.. 2023..


Questions without notice taken on notice

ACTION bus service—cancellations

Mr STANHOPE (in reply to a question by Ms Bresnan on Tuesday, 8 March 2011): The attached table and graph provide information on ACTION's service deliveries and failures to February for the 2010-11 financial year. The specific data in relation to the actual services cancelled is a little more difficult to compile and is not able to be provided at this time.

In relation to service failures, you will note from the statistics that trends in relation to driver shortages and bus shortages have led to an increase in the average number of service failures.

Driver shortages are due to a combination of ACTION's ageing workforce (whom are beginning to retire in greater numbers) and an inability to attract, recruit and train sufficient driving staff to meet the service delivery needs of Network 10.

Bus shortages are the result of workshop throughput constraints due to inflexibility in the current Collective Agreement, which limits workshop operating hours.

Service unreliability has become particularly acute since the beginning of Term 1 when dedicated school services recommenced for the year.

ACTION is currently running a rolling recruitment and training program to re-establish sufficient driving staff and is on track to reach full establishment in June 2011.

ACTION continues to bargain with the Transport Workers Union (TWU) and the Australian Manufacturing Workers Union (AMWU) over a new employment agreement.

Central to ACTION and the Government's claims is the removal of clauses in the existing agreement (such as a limit on the span of hours in the workshop) that restrict the efficiency and reliability of Canberra's bus services.

MONTHLY Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Service Delivery 99.6% 99.3% 99.4% 99.1% 99.0% 99.3% 99.2% 98.4% 98.8% Scheduled Services 69,727 72,506 68,589 66,527 72,402 64,838 60,643 65,721 72,204 Service Cancellations 296 506 400 57 694 483 480 1,079 897

Reason for Cancellation Accident 16 4 5 5 4 2 6 1 1 Driver Shortage 76 282 208 353 305 202 196 542 385 Bus Shortage 8 16 3 2 145 96 27 301 283 Breakdown 159 152 162 185 200 171 240 185 185 Other 37 52 22 30 40 12 11 50 43

The graph is available at the Chamber Support Office.


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