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Legislative Assembly for the ACT: 2010 Week 14 Hansard (9 December) . . Page.. 6227..


Similar results have been achieved at Manuka Oval, though the volume of recyclable material is less than at Canberra Stadium.

At Stromlo Forest Park, there are no bins provided for general use and visitors are required to remove their waste from the venue. For large events, waste and recycling bins are provided.

ACTION bus service—timetable—Wednesday, 17 November 2010

Mr STANHOPE (in reply to a question by Ms Bresnan):

You specifically asked about the number of complaints received regarding the rollout of the new network and what issues do most of the complaints relate to.

As you are aware Network 10 came into effect on Monday 15 November 2010. Between Monday 15 November and Wednesday 17 November 2010, 42 complaints were received. Of these, 19 related directly to Network 10. The majority of the complaints received relate directly to service interruption as a result of the implementation of Network 10.

ACTION bus service—timetable—Wednesday, 17 November 2010

Mr STANHOPE (in reply to a question by Ms Hunter):

You asked what feedback has ACTION received in the past about its communication of route changes and how has ACTION taken on this feedback in developing its latest communication strategies?

ACTION has used a similar communication strategy for Network 10 to previous network changes. The Canberra Connect contact centre - which administers the ACTION information line (13 17 10) - reports that, anecdotally, the over 1800 customers who have called the information line or made contact through the Canberra Connect or ACTION websites have been happier with the communication of the Network 10 changes than with any previous network.

ACTION bus service—timetable—Wednesday, 17 November 2010

Mr STANHOPE (in reply to a question by Ms Le Couteur):

You asked when there will be adequate supplies of the printed bus timetable available.

Since Monday 1 November 2010, printed bus timetables have been available at ACTION bus stations, and posted on request to households by calling the ACTION information line on 13 17 10. The options to pick up a new timetable were clearly stated in the brochure on the network changes that was sent to all households between 2 and 4 November 2010. The new Network 10 timetables were also available through a link on the front page of the ACTION website from Monday 1 November 2010.


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