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Legislative Assembly for the ACT: 2010 Week 5 Hansard (6 May) . . Page.. 2018..

Part of this project is to plan for increasing the stringency of building energy efficiency standards leading to 2020. It is expected that new standards for houses will move beyond rating focused on the building fabric and the current narrow focus on the star rating system.

ACTPLA is coordinating the ACT's involvement in the project, and will submit the Government's proposals for the level of stringency and timing of future standards for buildings and their services based on research, experience and consultation with ACT Government agencies, local industry and community groups. This is the most appropriate process for setting new standards that will gain acceptance across all jurisdictions and for reviewing the impact of previous standards on household energy use.

Housing ACT—complaints

(Question No 708)

Mr Seselja asked the Minister for Disability, Housing and Community Services, upon notice, on 18 March 2010:

(1) How many complaints have been received by the Minister's department from public housing tenants that relate to (a) maintenance issues, (b) noise issues, (c) pest issues, including, but not limited to, rodents, possums, or spiders and (d) the quality of public housing in (i) 2007-08, (ii) 2008-09 and (iii) 2009-10 to date.

(2) How long, on average, did each complainant wait for a response from the department and how many complaints took longer than 30 days to resolve.

(3) How many complaints remain outstanding to date.

(4) What was the cost of action taken to resolve these complaints in (a) 2007-08, (b) 2008-09 and (c) 2009-10 to date.

Ms Burch: The answer to the member's question is as follows:

(1) As at Wednesday 24 March 2010 the number of complaints received were:


2009-10 to date



Maintenance issues





2009-10 to date



Noise issues




(c) Complaints regarding pest issues are not separately recorded.

(d) Complaints regarding the quality of public housing are not separately recorded. However levels of tenant satisfaction with the overall provision of public housing in the ACT as determined by client satisfaction surveys undertaken in the following years are as follows:







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