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Legislative Assembly for the ACT: 2010 Week 2 Hansard (25 February) . . Page.. 762..

MS GALLAGHER (continuing):

feedback is constantly improving. But a busy health system will always have to deal with complex and sensitive complaints. I want to make sure, and I believe the processes are there to ensure, that those complaints are handled appropriately, but one of the issues that this review will look at is whether those processes are adequate.

In relation to the answer I just gave, I should say that I have—

Mr Hanson: Mr Speaker, a point of order.

Mr Hargreaves: Stop the clock.


Mr Hanson: It is on relevance. The question by Mr Hargreaves was quite specific—whether the Canberra Hospital receives more compliments than complaints. The minister has not actually addressed the substance of that issue.

Mr Hargreaves: On the point of order, Mr Speaker, I was talking about complaints and compliments regarding professional services that were provided. The minister is providing an answer that I am particularly interested in following—a line of my thought.

MR SPEAKER: There is no point of order.

MS GALLAGHER: I certainly have not added up the feedback I get, but I would get as many compliments about the hospital as I get complaints—at least as many.

In relation to the comment I just made around receiving a complaint, I should correct the record: I have received one complaint—it dates back to 1998, I believe, a time under the previous government, but nonetheless when these tensions existed—from a registrar who worked at the Canberra Hospital at that time.

Canberra centenary

MR HARGREAVES: My question is to the Chief Minister. Can you please update the Assembly on the preparations for the centenary of Canberra in 2013?

MR STANHOPE: I thank Mr Hargreaves for his interest in the planning for Canberra's approaching centenary, which, as members of course would be aware, is only three years away.

The government first started the planning for the centenary celebrations several years ago when we undertook extensive community consultation at a local level on the sorts of activities and events that might take place in the 100th anniversary year of Canberra's declaration as the national capital of Australia. Last year, in the budget, we committed a total of $14 million to develop a first-class centenary program. Indeed, I think the total commitment by the government now to the centenary is in the order of $19 million.

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