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Legislative Assembly for the ACT: 2010 Week 1 Hansard (11 February) . . Page.. 425..


I am advised that the current time frames are the result of an unprecedented volume of connections experienced in recent months in all connection categories including new Greenfields developments (Figures 1 and 2 refer), solar connections, apartments and redevelopment sites.

I understand that ActewAGL has increased the resources dedicated to servicing new developments with the volume of work completed increasing three-fold since May 2009. To respond to continuing demand for servicing, I am informed that the resources will be further increased over the coming months in order to significantly reduce current time frames for completion.

I have been advised that the following specific immediate remedial measures are being implemented by ActewAGL to expedite that process:

  • additional electrical fitters are being engaged to assist with on site meter installations;
  • additional back office administration support will be allocated to improve communication with electrical contractors;
  • after lodging a request for service, electrical contractors will be contacted by ActewAGL with the objective of confirming readiness of the site for cable and meter installations and to reduce a need for future re-visits; and
  • a standard arrangement for temporary building supply is being developed in consultation with the Master Builders Association.

Gas: The time for gas connections is 20 days or less from the receipt of the request.

(2) ACTEW advises that ActewAGL does not collect information regarding settlements on properties.

(3) Water and Sewerage: Connections for new single residential homes are constructed by the Developer. As such ActewAGL does not need to maintain a workforce to connect new homes.

Electricity: ACTEW has informed me that there are 18 ActewAGL Distribution "field"employees currently allocated to installation of electrical services for new homes. This number does not include back office administration personnel or personnel working for any retail company, that the customer may have a contract with.

Gas: I understand that approximately 20 staff are involved in connecting customers to the gas network.

(4) No ACTEW staff are directly employed in the connection of electricity to new homes. This function is carried out by ActewAGL staff.

(5) Please refer to the response provided in question 1 above.

(Copies of attachments are available at the Chamber Support Office).

Planning—supermarkets

(Question No 517)

Mr Seselja asked the Minister for Planning, upon notice, on 10 December 2009 (redirected to the Acting Minister for Land and Property Services):


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