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Legislative Assembly for the ACT: 2008 Week 4 Hansard (10 April) . . Page.. 1385..


Mr Hargreaves: The answer to the member's question is as follows:

(1) The result for the target for properties undergoing refurbishment being re-let within agreed milestones for the half-year to December 2007 was 87.75. This represented a 27% improvement over the result for the year ended 30 June 2007 of 69%. The improved result is due to the re-engineering of the processes during 2006-07.

(2) The sales process for Fraser Court will commence in March 2008.

(3) The fencing around Fraser Court was erected in September 2007. Housing and Community Services met the cost of the fencing. The total cost of the fencing is approximately $8,400.

Housing ACT—complaints management

(Question No 1952)

Mrs Burke asked the Minister for Housing, upon notice, on 5 March 2008:

(1) Is it a fact that the complaints management unit (CMU) handled 1 680 complaints for the 2006-07 financial year;

(2) Can the Minister advise for the 2006-07 financial year, how many complaints (a) were received from private tenants/owners/residents, (b) were received from public housing tenants, (c) were received for minor issues, for example, such things as dripping taps, (d) were received regarding anti-social behaviour and (e) have been received in the categories stated in part (a), (b), (c) and (d) from 1 July 2007 to date.

Mr Hargreaves: The answer to the member's question is as follows:

(1) Yes

(2) (a) The number of complaints received from private tenants/owners/residents was 548. There were also 371 anonymous complaints.

(b) The number of complaints received from Housing ACT tenants was 761. This includes people who reside in Housing ACT properties but are not tenants.

(c) Details of complaints are stored in Housing ACT's information management system. The system does not provide for complaints to be categorised as being minor or otherwise.

(d) 592 relate to disruptive behaviour.

(e) a) Private tenants/owners/residents = 465

Anonymous = 203

b) Housing ACT clients = 749

c) As indicated above, this information is not available.

d) 477 relating to disruptive behaviour.

Public service—focus groups

(Question No 1955)

Mr Pratt asked the Minister for Multicultural Affairs, upon notice, on 5 March 2008:


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