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Legislative Assembly for the ACT: 2006 Week 6 Hansard (8 June) . . Page.. 2085..


Housing ACT-conflict management training

(Question No 1135)

Mrs Burke asked the Minister for Housing, upon notice, on 10 May 2006:

(1) What further measures is Housing ACT putting in place to ensure that all Housing Managers are provided with the opportunity to undertake conflict management or situational awareness training;

(2) What consideration is being given to offering Housing Managers access to safety training programs that are conducted by the Australian Federal Police (AFP);

(3) If regular access for Housing Managers to AFP safety training programs is deemed necessary, how often will this form of training be offered.

Mr Hargreaves: The answer to the member's question is as follows:

(1) Housing ACT has scheduled appropriate training for Housing Managers in its 2006/07 training calendar including; Dealing with Difficult Clients; Relationship Management/Behavioural Styles, Mental Health, First Aid and Domestic Violence.

(2) Housing ACT has not engaged with the AFP to conduct any formal training programs for Housing Managers. The AFP have attended staff briefings to discuss situational awareness strategies for field staff.

(3) Training needs for all staff are assessed regularly.

Housing ACT-HomeNet tracking system

(Question No 1136)

Mrs Burke asked the Minister for Housing, upon notice, on 10 May 2006:

(1) Is there any established link between information recorded in relation to debt management on a debt tracker and HomeNet; if not, why not;

(2) If Housing ACT is to adopt a new database to replace HomeNet, how will data on debt be integrated with broader tenancy management.

Mr Hargreaves: The answer to the member's question is as follows:

(1) There is no established link between the debt tracker and HomeNet because it is technically very complex to provide such a link.

(2) In replacing HomeNet, Housing ACT will be seeking a system that provides comprehensive and integrated support for debt and tenancy management.

Housing ACT-tenant debts

(Question No 1137)

Mrs Burke asked the Minister for Housing, upon notice, on 10 May 2006:


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