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Legislative Assembly for the ACT: 2005 Week 13 Hansard (17 November) . . Page.. 4374..


(1) What guidelines and training exist regarding when a bus driver can pull away from a bus stop after a passenger has boarded a bus;

(2) Are bus drivers required to ensure that all passengers are seated, unless there is only standing room, before they pull away from a bus stop; if not, why not;

(3) Have there been any complaints regarding bus drivers pulling away from bus stops prematurely when passengers are not safely seated in (a) 2002-03, (b) 2003-04, (c) 2004-05 and (iv) 2005-06 to date; if so, how many and was anything done to follow-up the complaints or train the bus drivers involved;

(4) If no follow-up or training was entered into, why not;

(5) Have there been any injuries to passengers reported or becoming known due to bus drivers pulling away from bus stops prematurely when passengers are not safely seated in (a) 2002-03, (b) 2003-04, (c) 2004-05 and (d) 2005-06 to date; if so, how many and was anything done to follow-up the complaints or train the bus drivers involved;

(6) If no follow-up or training was entered into, why not.

Mr Corbell: The answer to the member's question is as follows:

(1) Bus drivers are instructed to ensure that customers who are elderly; have a disability; have young children with them; or need assistance to move, are seated before moving away from the bus stop. This is also included in bus drivers' refresher courses.

(2) Yes, if customers are elderly; have a disability; have young children with them; or need assistance to move.

(3) (a) - (c) When a specific complaint regarding this issue is received, it is investigated and appropriate action taken. Since 1 July 2005, customer complaints are registered under a new information management system. Extracting the data requested from the old system would involve extensive hours of work.

(d) In the period 1 July 2005 to 20 October 2005 ACTION has recorded five complaints of this nature being received.

(4) See (3)

(5) (a) - (c) All injury claims are actioned, investigated and appropriate action taken. Since 1 July 2005, injury claims are registered under a new information management system. Extracting the data requested from the old system would involve extensive hours of work.

(d) Since 1 July 2005, ACTION has recorded one injury under this category being received.

(6) See (5).

ACTION-ticketing machines

(Question No 685)

Mr Pratt asked the Minister for Planning, upon notice, on 18 October 2005:


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