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Legislative Assembly for the ACT: 2005 Week 12 Hansard (20 October) . . Page.. 4027..


The shopfront receipting system has been configured with failover server capability, to enhance business continuity capabilities in shopfronts. As a result of this particular malfunction, the procedures to initiate the failover process are being re-examined to determine need for improvements, aimed to minimise downtime should there be hardware or software failures in future.

(4) The target measure for waiting at a shopfront is an average of 12 minutes. This accountability indicator is published on page 232 of the 2005-06 Budget Paper Number 4 for the Department of Urban Services.

(5) Yes, there is a complaint mechanism. Customer feedback forms are available in the shopfronts, through the ACT Government website, and by phoning Canberra Connect Call Centre on 132281.

Waste disposal—bin collections

(Question No 597)

Mr Pratt asked the Minister for Urban Services, upon notice, on 20 September 2005:

(1) On how many occasions has (a) rubbish and (b) recycle bin collections not occurred on the day it was scheduled across Canberra and can the figures be provided on a suburb by suburb basis for (i) 2003-04, (ii) 2004-05 and (iii) 2005-06 to date;

(2) How many times has (a) garbage and (b) recycle bin collections not taken place on a Friday and the collection taken place on a Saturday, where staffing penalty rates are incurred, for (i) 2003-04, (ii) 2004-05 and (iii) 2005-06 to date;

(3) Has Saturday collection cost the Government any additional funds due to additional staffing costs.

Mr Hargreaves: The answer to the member's question is as follows:

(1) The number of properties where (a) rubbish and (b) recycle bin collections did not occur on the day it was scheduled for are:

2003-04. Rubbish 1280. Recycling 401.

2004-05. Rubbish 833. Recycling 220.

2005-06. Rubbish 230. Recycling 66.

Figures are not available on a suburb-by-suburb basis.

(2) 2003-04. Garbage 1. Recycling 1.

2004-05. Garbage 1. Recycling 1.

2005-06. Garbage none. Recycling none.

(3) No.

Lake Tuggeranong foreshore—lighting

(Question No 598)

Mr Pratt asked the Minister for Urban Services, upon notice, on 20 September 2005:


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