Legislative Assembly for the ACT: 2004-2005 Week 1 Hansard (9 December) . . Page.. 339..
housing meet their needs, rather than focussing only on the raw numbers of properties available which are generally accepted as being unsuited to the needs of social housing clients.
(2) The figure referred to represents eight new tenancies created with Housing ACT in July 2004 that did not receive an introductory Client Service Visit. There are a number of factors that lead to this figure, including an inability to establish an appropriate appointment time for both the Tenant and the Housing Manager, unexpected events that prevented the Tenant being at the property at the appointed time and difficulty contacting the new Tenant to schedule the introductory visit.
(3) Tenant satisfaction for 2004-05 is being conducted under the auspices of the Commonwealth State Housing Agreement 2003 - 2008. The national bi-annual survey is conducted in the latter part of the financial year.
(4) The figures for 2003-04 indicate that routine maintenance raised as normal works on the south side were completed on average in 18.10 calendar days with a median time of 9.60 calendar days. Accordingly, the majority of works are being completed within the required contractual period of 14 days.
(5) The major cost components included in the cost of tenancy management are employee costs ($2.2m - wages, leave entitlements, superannuation, payroll tax, training and workers' compensation costs) and administrative and operational costs ($0.703m), such as accommodation, computing, communication and information technology costs and provisioning for bad and doubtful debts ($0.250m) and overheads ($1.188m).
The major costs included in property management are those costs associated with property ownership, such as general, water and sewerage rates and other statutory charges ($3.775m), repairs and maintenance ($6.591m), depreciation ($2.706m), interest on borrowings ($1.388m) and other property costs, including body corporate fees and common area cleaning, heat, light and power etc, legal fees and charges and survey and other lease costs etc ($1.244m). These costs are in addition to the employee costs ($0.917m) and administrative and overhead costs ($2.261m) relating to property operations.
(6) As part of the annual revaluation of the public housing property portfolio, the remaining useful life of all public housing properties was reassessed by an independent and professional valuer in 2003-04. As a result of this reassessment of remaining useful life, all multi-unit properties were re-stated with an 80-year life, bringing them into line with the rest of the portfolio of stand-alone residential dwellings. The effect of this reassessment of the remaining useful lives was to reduce the depreciation costs for all 450 multi-unit properties.
(Question No 37)
Mrs Burke asked the Minister for Disability, Housing and Community Services, upon notice, on 8 December 2004:
Further to the provision of 11 232 Therapy Services' hours provided compared with an expected outcome of some 13 868 hours for the quarter (as per the 2004-05 target figure),