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Legislative Assembly for the ACT: 2004 Week 4 Hansard (1 April) . . Page.. 1649..


(3) In the last financial year the largest category of calls were made by people seeking emotional support. Other significant areas which callers sought support for were in dealing with behaviour, early childhood and relationship issues. Health related issues also featured as a reason for callers seeking support.

(4) See (1) (b)

(5) The ParentLink telephone service is outsourced to Parent Support Service, a non-government organisation, using the name Parentline. The telephone service was able to assist callers by providing support, information and referral for callers across a range of issues. In the last financial year the largest category of assistance sought was for emotional support. Other significant areas which callers sought support for were dealing with behaviour, relationships, and early childhood issues. Health related issues also featured as a reason for which callers sought support.


Referrals were made to a variety of services. Fourteen percent of callers were referred to services related to maternal care and child development, 13 percent of callers were referred to counselling, and a further 15 percent to family support services. A significant number of referrals were also made to health services, youth services and regional community services.

(Parent Support Service 26th Annual Report 2003, pp.18-22 provides statistical charts)

(6) The recorded message given on the ParentLink telephone support and information service directs callers to Lifeline. The Parent Helpline (Tresillian) and Health First also operate 24 hour telephone numbers. The ParentLink website can also be accessed when the telephone service is not in operation.

Child care centres

(Question No 1349)

Mrs Burke asked the Minister for Education, Youth and Family Services, upon notice, on 4 March 2004:

(1) What is the average fee structure for placing a child in a childcare centre, (a) per week and (b) per day;

(2) How many children are enrolled or are on the books to utilise the new childcare centre at Gungahlin;

(3) What is the capacity of the Gungahlin Childcare Centre.

Ms Gallagher: The answer to Mrs Burke's question is:

(1) Fees and charges for children attending child care centres are determined by the centre proprietor or, if the centre is a community organisation, fees are set by the Board of Management.

(2) Information on enrolments is maintained by individual services.

(3) Gungahlin Children's Centre is licensed for 89 places.


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