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Legislative Assembly for the ACT: 2004 Week 1 Hansard (12 February) . . Page.. 356..


(4) If no, what type of formal training are these civilians given to determine such priority categories.

Mr Wood: The answer to the member's question is as follows:

(1) The call centre trial began operating in 2003. Questions relating to earlier years are, therefore, redundant. For 2003-2004 to date, all staff in the call centre prioritise incidents relayed from incoming calls, with assistance of the Computer-Aided dispatch (CAD) system.

(2) Call centre staff include sworn and unsworn members.

(3) There is no minimum period of experience needed to determine priority categories for either sworn or unsworn members. The CAD automatically categorizes incidents. If a member has a query or needs assistance they will seek guidance and aid from the Communications Sergeant on duty. The Sergeant reviews all jobs logged in the system and checks priorities. They may change the priority if deemed appropriate.

(4) Answer is contained in the above response.

WorkCover-workplace visits

(Question No 1083)

Mr Pratt asked the Minister for Industrial Relations, upon notice, on 19 November 2003:

In relation to ACT WorkCover visits:

1. The September 2003 quarterly performance report of ACT WorkCover states that 33 033 ACT workplaces have been contacted through advice and education. How many of these contacts have been by:

(a) ACT WorkCover officers personally visiting the workplaces;

(b) ACT WorkCover contacting the workplaces via telephone;

(c) ACT WorkCover contacting the workplaces via printed material sent to them;

(d) ACT WorkCover contacting the workplaces via email?

2. How many of these 33 033 workplaces contacted have been initiated by ACT WorkCover and not by the workplace?

3. Is there a communication strategy in place for the original target of 160 000 ACT workplaces to be contacted by 30 June 2004?

4. If yes, what is the total budget of the communication strategy?

5. If not, why not?

Ms Gallagher: The answer to the member's question is as follows:

1. WorkCover advises that during the quarter, the following contacts were recorded:


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