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Legislative Assembly for the ACT: 2002 Week 2 Hansard (21 February) . . Page.. 536..

Government shopfronts

(Question No 32)

Mr Stefaniak asked the Minister for Urban Services, upon notice:

In relation to Government Shopfronts.

What is the location of each shopfront?

Which agencies are represented in each shopfront?

How may staff work (a) full time and (b) part time in each (i) shopfront for (ii) each agency

How many (a) verbal and (b) written complaints were recorded in (i) 1999, (ii) 2000 and (iii) 2001.

Mr Wood: The answers to the member's questions are as follows:

(1) The location of each shopfront in Urban Services is as follows:

Canberra Connect Civic - FAI Building London Circuit

Canberra Connect Tuggeranong - Homeworld Building

Canberra Connect Woden - Woden Library Building

Canberra Connect Belconnen - Swanson Plaza

Road User Services - 13 - 15 Challis St, Dickson

ACT Housing has four shopfront locations. Belconnen, City and Tuggeranong are shared with Canberra Connect and Woden is located in the Health Building opposite the Canberra Connect Shopfront.

The Environment ACT shopfront (Environment ACT Information Centre and Helpline) is located on the 2nd floor tower, Macarthur House, Lyneham.

PALM Customer Service Centre

Ground Floor South

Dame Pattie Menzies House

16 Challis Street Dickson

BEPCON Licensing and ACTLIC Plan room

Ground Floor North

Dame Pattie Menzies House

16 Challis Street Dickson

BEPCON Licensing

Cnr Hoskins & Lysaght Sts Mitchell

Other government departments also provide shopfront services to customers including the ACT Revenue Office and Registrar General's Office.

(2) All agencies are represented in each Canberra Connect shopfront apart from Education and Health.

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